Adil Shariff

People-first professional with hands-on experience supporting onboarding, training and day-to-day employee experience in fast-paced environments. Known for calm communication, conflict resolution and creating inclusive, supportive spaces where people feel confident and valued. Seeking an Employee Experience Coordinator role within a people-led organisation that prioritises wellbeing, culture and sustainable ways of working.

Barista – Training & Onboarding Focus at Gail's Bakery (2025-03 – Present)

Support onboarding and training of new starters in a fast-paced bakery environment.

• Support onboarding and training of new starters, helping individuals adapt to company culture, service standards and ways of working.
• Deliver hands-on training across customer service, conflict handling, operational systems and compliance tools.
• Act as a trusted point of contact for new team members, offering reassurance, guidance and practical support.
• Support colleagues with e-learning platforms and internal databases, ensuring confidence and consistency across the team.
• Help maintain a calm, supportive environment during high-pressure service periods.

Supervisor at Black Sheep Coffee (2024-03 – 2025-02)

Owned day-to-day employee experience and team management for a busy coffee shop.

• Owned the day-to-day employee experience for a busy team, acting as a first point of contact for support, guidance and issue resolution.
• Led onboarding and training for new starters, ensuring individuals felt welcomed, confident and set up for success.
• Supported engagement and wellbeing through regular coaching and hands-on leadership.
• Resolved team and customer issues calmly to prevent escalation and protect morale.
• Coordinated rotas, stock and operational priorities to reduce pressure on staff and maintain smooth operations.

Head Barista – Training & Onboarding Focus at Black Sheep Coffee (2023-05 – 2024-03)

Led training and support initiatives for new starters in a busy coffee environment.

• Took a lead role in training and supporting new starters, helping them adapt to service standards, systems and team culture.
• Delivered hands-on coaching across customer interaction, conflict handling and operational processes.
• Acted as a go-to person for colleagues needing guidance or reassurance during busy service periods.
• Supported consistency in service quality by reinforcing best practices and team standards.
• Contributed to a calm, supportive working environment through clear communication and peer support.

Customer Service Assistant at Saba Park Services UK Ltd (2023-01 – 2023-02)

Provided customer support via email and CRM systems.

• Delivered empathetic, professional customer support via email and CRM systems.
• Liaised with management to ensure service delivery aligned with KPIs and customer expectations.
• Handled sensitive queries and complaints with clarity, fairness and attention to detail.

Nursery Practitioner / Room Leader at Wetherby House Montessori (2021 – 2022)

Supported emotional and developmental needs of young children in a Montessori setting.

• Supported the emotional and developmental needs of children aged 1–5, including those with autism and additional needs.
• Promoted to Room Leader, coordinating routines and supporting colleagues.
• Created calm, inclusive environments prioritising safety, trust and wellbeing.

NVQ Level 3 in Child Psychology & Development

BTEC Diploma in Art & Design