Barista – Training & Onboarding Focus at Gail's Bakery (2025-03 – Present)
Support onboarding and training of new starters in a fast-paced bakery environment.
- Support onboarding and training of new starters, helping individuals adapt to company culture, service standards and ways of working.
- Deliver hands-on training across customer service, conflict handling, operational systems and compliance tools.
- Act as a trusted point of contact for new team members, offering reassurance, guidance and practical support.
- Support colleagues with e-learning platforms and internal databases, ensuring confidence and consistency across the team.
- Help maintain a calm, supportive environment during high-pressure service periods.
Supervisor at Black Sheep Coffee (2024-03 – 2025-02)
Owned day-to-day employee experience and team management for a busy coffee shop.
- Owned the day-to-day employee experience for a busy team, acting as a first point of contact for support, guidance and issue resolution.
- Led onboarding and training for new starters, ensuring individuals felt welcomed, confident and set up for success.
- Supported engagement and wellbeing through regular coaching and hands-on leadership.
- Resolved team and customer issues calmly to prevent escalation and protect morale.
- Coordinated rotas, stock and operational priorities to reduce pressure on staff and maintain smooth operations.
Head Barista – Training & Onboarding Focus at Black Sheep Coffee (2023-05 – 2024-03)
Led training and support initiatives for new starters in a busy coffee environment.
- Took a lead role in training and supporting new starters, helping them adapt to service standards, systems and team culture.
- Delivered hands-on coaching across customer interaction, conflict handling and operational processes.
- Acted as a go-to person for colleagues needing guidance or reassurance during busy service periods.
- Supported consistency in service quality by reinforcing best practices and team standards.
- Contributed to a calm, supportive working environment through clear communication and peer support.
Customer Service Assistant at Saba Park Services UK Ltd (2023-01 – 2023-02)
Provided customer support via email and CRM systems.
- Delivered empathetic, professional customer support via email and CRM systems.
- Liaised with management to ensure service delivery aligned with KPIs and customer expectations.
- Handled sensitive queries and complaints with clarity, fairness and attention to detail.
Nursery Practitioner / Room Leader at Wetherby House Montessori (2021 – 2022)
Supported emotional and developmental needs of young children in a Montessori setting.
- Supported the emotional and developmental needs of children aged 1–5, including those with autism and additional needs.
- Promoted to Room Leader, coordinating routines and supporting colleagues.
- Created calm, inclusive environments prioritising safety, trust and wellbeing.
