Aditi Iyer

A versatile team member, motivated contributor with over 16 years of industry experience and a professional certification.

I am Certified Salesforce Administrator/ Business Analyst adept at working independently and in a global diverse team to customise Salesforce environments, extensive experience of using declarative functions such as validation rules, workflows, sharing rules for satisfying complex business need.

I have a remarkable experience in product life cycle management, excellent configuration skills, familiarity with administration and security controls, and amazing ability to aid technical team members, developers and support teams. I have experience working in Sales Cloud, Service Cloud, Health Cloud and Field Service Lightning.

I started my career as a web developer working on ASP.net, C# and SQL server. I moved on to Business Analysis, the development background helped me greatly with the understanding the business requirements and translating them into a design that would help the developers.

I have excellent communication and inter-personal skills, accustomed to working in both large and small team environment. I can lead, manage and work in environments including those with tight deadlines and high-quality output requirements. Good process management skills with remarkable ability in gathering requirements and bring out quality products.

2019 – Present IQVIA, Salesforce Effectiveness Manager

• Worked on numerous Salesforce Implementations with the latest one being on a project with a user base of over 6000 users.
• Exposure to working on Service Cloud, Health Cloud and FSL.
• Advanced hands-on Configuration skills including validation rules, Workflows 
• Coordinated and migrated data from the external systems into Salesforce
• Responsible for data migration from one salesforce org to Field Service Lightning,
• Responsible for designing the Salesforce object structure and configuration of standard and custom objects, Security model, page layouts, Record Types, Workflow rules, Reports and Dashboards.
• Responsible to working with the support team to define daily data processes to improve the user experience within Salesforce and also the quality of the data within Salesforce.
• Delivered technical and end user training to internal users, power users, external nurses, internal and external agents and customer services team.
• Collaborate with Business Sponsor/ Stakeholders for gathering requirements for the Salesforce CRM implementation.

2007 – 2018 CA Technologies Limited

2016 - December 2018 : Senior Business Analyst (Redundancy)

• Collaborate with Business Sponsor/ Stakeholders to define scope of project and timelines associated with completion of project.
• Conduct meetings and facilitate collaborative discussions for requirement changes and new functionality needs.
• Coordinated and conducted tests that ensured the reliability, accuracy, and functionality of system changes and enhancements.
• Assist with QA and user acceptance testing (UAT)
• Gather, document, and analyse data and information; develop and execute training materials and training activities to high-level operators.
• Define and implement improvements to business process 
• Leveraged Agile development methodologies in developing requirements definitions, models, and materials.
• Configuration and administration of Salesforce.com enterprise editions
• Mastered implementations of multiple uses of Apex, SOQL queries, SOSL and custom object design 
• Maintained and customised Salesforce scopes such as users, roles, profiles, groups, accounts, contacts, record types, sharing rules, custom objects, pick lists and page layout customisation to support vital business functions.
• Created new custom objects, assigned fields, designed page layouts, custom tabs and components.
• Provided support to 300 plus Salesforce users worldwide and acted as the primary point of contact for end-user support in EMEA.
• Developed, launched and managed in-depth dashboards and reports for all team functions on both management and individual levels.
• Execute SFDC configuration changes, perform new release evaluations and execute new functionality roll-out.
• Design, build, test and deploy SFDC customisations which may include form layout changes, workflow triggers, workflow alerts, automated email responses, etc.
• Followed Agile and Scrum Methodology Communication and collaboration, functioning software.

2014 – 2016 : Business Systems Analyst

• Worked with leadership to streamline processes and create solutions for daily operations
• Conduct requirements gathering and Joint Application Design(JAD) sessions with the business stakeholders.
• Created data flow diagrams and process flow diagrams to facilitate better system understanding.
• Held weekly meetings with the project sponsor to provide the status of the project
• Served as primary business liaison to the development team for system implementation and enhancement efforts, defining all business and functional requirements.
• Partnered with QA team on all system testing efforts.
• Review the requirements and business design documents with the stakeholders and seek required approvals.
• Lead requirements gathering workshops with various stakeholders to migrate legacy SharePoint based Legal Entity system 
• Performed data migration activities to move data from an old SharePoint solution to a new external vendor cloud-based solution for Legal Entity management.
• Provided Tier 1 and Tier 2 level support for Salesforce.com production application, including defects, user assistance and enhancements. 
• Trained onshore and offshore L2 Production support. Developed and documented processes to help improve metrics.

2007 – 2014 : Software Developer

• Developed web based application using ASP.Net and C# for: - Revenue recognition workflow based on K2 Blackpearl.
- Leave management system for APJ region
- Health & safety system
- Sales/Finance forecasting system
• Created Unit test scripts and also assisted with UAT
• Provided Tier 1 and Tier 2 level support for the production application, including defects, user assistance and enhancements. 
• Using Object oriented programming methodologies. 

2006 - 2007 Punter Southall, Systems Developer

• Developed web based application using Visual Basic, ASP, Asp.net, VB.Net JavaScript, VBScript, XML, XSLT and SQL SERVER 2000 ( T-SQL) using Team Foundation Server for :

-Pen Scope (Pension Management System)

• Enhancing the existing application to make provision for the post ADAY changes.
• Developing the areas to accommodate scheme specific data and calculation procedures.
• Maintenance and provision of support for the current system.
• Enhancing the system based on change requests.
• Requirements Gathering for new change requests, Testing, Quality checking and preparation of the various manuals and program specification for the software application.
• Migration of the existing system into dot net.
• Configuration of the release procedures and controlling the systems management.

2005-2006 3i Infotech, Developer

• Developed web based application using Visual Basic, ASP, JavaScript and SQL SERVER 2000 ( T-SQL).for: 

- Leave Management system

• E appraisal System

• Enhancing the present muster to make provision for the shift employees for the various locations. 
• Maintenance and provision of support for the current system.
• Enhancing the system based on change requests.
• Requirements Gathering for new change requests, Testing, Quality checking and preparation of the various manuals and program specification for the software application.

2003-2005 : Master’s in Computers and Information Management (MCIM)

Shreemati Nathibai Damodar Thackersey Women's University

2000- 2003 : Bachelors in Computer Science (BCS)

Shreemati Nathibai Damodar Thackersey Women's University

Certifications

Salesforce Certified Administrator (ADM 201)