Work Coach (Bilingual) at Department for Work and Pensions (2024-08 – 2026-02)
- Delivered one‑to‑one guidance, helping adults set goals and overcome barriers to employment or training.
- Managed a varied caseload, maintaining accurate records, action plans and progress notes.
- Communicated complex information clearly and calmly to people with different needs and abilities.
- Supported individuals through challenging conversations with empathy, patience and professionalism.
- Worked collaboratively with colleagues and partner organisations to coordinate support.
Intake Assistant (Porth Gofal) at Ceredigion County Council – Social Services Department (2014-12 – 2024-01)
- Acted as first point of contact for adults seeking support, handling high‑volume enquiries with sensitivity.
- Gathered and recorded essential information accurately to support multi‑agency decision‑making.
- Explained processes clearly, helping individuals understand available services and next steps.
- Managed confidential and sensitive situations with professionalism and discretion.
- Coordinated communication between teams to ensure timely and appropriate support.
MIS Support Officer/Administrator at Hyfforddiant Ceredigion Training (2013-03 – 2014-09)
- Maintained accurate learner records, attendance data and reporting information.
- Supported tutors and training staff with administrative tasks and digital systems.
- Ensured compliance with organisational and funding requirements through precise data management.
- Responded to enquiries from learners and staff, providing clear information and support.
- Organised documents, schedules and resources to support smooth programme delivery.
Assistant Customer Advisor at Department for Work and Pensions (2012-07 – 2013-03)
- Provided front‑line customer service, handling enquiries and resolving issues professionally.
- Supported customers to complete forms and access digital services.
- Updated records accurately while maintaining confidentiality and compliance.
- Communicated clearly with individuals facing stressful or complex situations.
- Worked as part of a busy team to meet service targets and maintain high standards.
Telesales / Database Administrator at Whisper I.T. (2009-12 – 2011-09)
- Conducted research calls and gathered accurate information for database updates.
- Supported team performance by maintaining organised, reliable data systems.
- Communicated confidently with customers and businesses over the phone.
- Assisted with training and supporting new staff in communication and data‑handling tasks.
- Managed time effectively to meet daily and weekly targets.
CCTV Operator & Video Sales at Oakwood Leisure Park (2003-08 – 2004-10)
- Provided customer service in a fast‑paced visitor environment.
- Handled enquiries, sales and queue management during peak periods.
- Operated CCTV and video equipment accurately and responsibly.
- Resolved customer issues calmly and professionally.
- Supported team operations to maintain safety and service standards.
Barperson at The Bell Hotel, Cardigan (2004-11 – 2007-08)
- Delivered friendly, efficient service in a busy bar environment.
- Handled cash, card payments and stock awareness tasks accurately.
- Managed customer interactions, including complaints and difficult situations.
- Maintained cleanliness, safety and hygiene standards.
- Supported colleagues during busy shifts to ensure smooth service.
Maintenance Technician
Gardener
Night Porter
Garage Attendant
Plumber's Apprentice
Builder's Labourer
