Adrian Jackson

• Professional, organised, self-motivated individual with background in hospitality management and office administration
• Excellent attention to detail, methodical approach, and proven ability to quickly understand and implement existing systems
• Extensive experience in customer service with excellent verbal and written communication
•  Seeking a part-time role of 24-30 hours p/w - in-office/hybrid in London 

Jan ‘18 - Aug ‘21

Manager: Dishoom Restaurants

• People focused - assisted in on-floor and online training and assessment, motivated and directed teams within a high pressure environment who ranged in age and experience
• Impeccable customer service including dealing with difficult customers or challenges escalated by more junior members of the team
• Use of Fourth Hospitality HR software to manage timesheets which informed payroll
• Weekly stock inventory and solely responsible for reordering via 10+ independent suppliers

Higher Level Teaching Assistant: Fulham Cross High School

• Led small group teaching and provided classroom-based support within the English department

Present

Administration Assistant: Freelance

• Transcription services for legal firm, maintaining highest levels of confidentiality and data security

Administration Assistant: Life Residential

• Responsible for the digitisation of financial records for multiple teams, covering the period 2017 - current
• Sorting and reconciling approximately 1000 paper bank invoices
• Scanning and PDF manipulation to ensure quality and remove redundant pages
• Designed and implemented a computer file structure enabling ease of access for future audits - Secure disposal of sensitive documents