Adrian Levett

I have years of experience in customer‑facing roles, supporting a wide range of enquiries and helping to keep daily operations running smoothly. I've often been the first point of contact, making sure customers feel listened to and supported, whether they need information, help with an issue, or guidance through a process. I work well with different teams to make sure customers receive accurate and consistent information, and I'm used to managing busy workloads, staying organised, and following up on outstanding tasks.

I'm reliable, approachable, and take pride in providing a professional, helpful service. Building positive relationships comes naturally to me, and I bring an analytical approach to my work, spotting patterns in customer feedback, identifying opportunities to improve processes, and suggesting practical solutions that enhance the customer experience.

Motor Claims, Accident Management - FMG Repair Services - Northwich

(2008-01 - 2026-01)

• Manage the end-to-end lifecycle of motor accident repair claims within a busy contact centre environment.
• Handle high volumes of inbound and outbound calls from customers, insurers and repair partners.
• Coordinate vehicle repairs with bodyshop's, ensuring vehicles are returned within agreed service level agreements.
• Liaise with insurance companies regarding claim progression, authorisations and updates.
• Resolve complaints and complex queries professionally, escalating where appropriate.
• Maintain accurate and detailed claim records using internal systems and industry platforms.
• Adapt to organisational changes while maintaining consistent service standards and performance
• Strong communication & stakeholder management
• SLA & KPI Performance Management

Goods In/Out Warehouse Operations - Boughey Distribution

(2004-01 - 2008-01)

Office Work - Spring Agency/Prime Time Recruitment

(2002-01 - 2004-01)

Transport Office - Road & Sea Express

(2002-01 - 2004-01)

Warehouse Operations - Somerfield Distribution

(1999-01 - 2002-01)

Football Steward - Manchester United

(1999-01 - 2002-01)

BTEC, Diploma - Business & Finance - South Cheshire College (1993-01 - 1995-01)