Senior Reception Administrator - Ewell Castle School
(2025-01)
- Liaising with parents, students, staff, etc
- Managing senior school inbox
- Managing attendance, registration and a vast amount of different administration tasks
- Handling enquiries and dealing with concerns via call and email
- Gained 23 CPD through various online training courses
Human Resources Administrator - SV Care
(2025-06 - 2025-12)
- Liaising with Directors, care home managers, maintenance staff, etc
- Managing HR inbox, responding to employee and external HR and Health and Safety queries
- Managed Health and Safety across 4 care homes
- Shortlisting candidates, conducting interviews, managing onboarding for new employees
- Maintained accurate employee records and HR databases
- Assisted with performance review and training administration
Patient Services Administrator - NHS
(2023-02 - 2023-11)
- Liaising with patients, GP's, hospitals, social services, etc
- Processing referrals
- Booking appointments for specialist services
- Handling enquiries and dealing with concerns via call and email
- Forwarding emergency calls to Rapid Response teams/District Nurses
Duty Manager - Merlin Entertainments
(2021-06 - 2022-11)
- First point of contact for all Advisors
- Making rota's, daily plans, conducting 1-1's and regular reviews with agents
- Developing positive changes to implement in the office
- Providing solutions for any concerns Advisors may have
- Handling escalations and looking for the best solutions
Guest Support Advisor - Merlin Entertainments
(2019-07 - 2021-06)
- Regular contact with customers via phone, live chat and email
- Handling enquiries
- Working as part of a team
- Providing quality customer service
Sales Advisor - Debenhams
(2018-12 - 2019-03)
- Regular contact with customers
- Dealing with enquiries/queries customers may have
- Working as part of a team
- Trying to find positive outcomes for any problems that may have occurred
NGO Worker - Within Humanity First UK
(2022-03)
Voluntary
- Campaigning and getting more donors
- Handling cash and card transactions
- Organising fundraising events
- Assisting with admin work where required
- Assisting in international events to set up/wind-up pop-up tents to sell and promote merchandise
Youth Worker - Within AMWA
(2018-09)
Voluntary
- Running a fortnightly class for youth aged between 7-14
- Planning classes and organising trips
- Organising workshops, as well as preparing presentations
- Having a leadership role in which I must set and implement targets and deadlines
Assistant to Local Auxiliary Branch President
(2014-04 - 2017-10)
Voluntary
- Assisting in planning and running the monthly meetings of the Auxiliary branch
- Managing incoming phone calls and mail
- Preparing and delivering presentations
- Assisting in organising fundraising and social events
Work experience
(2015-04 - 2015-05)
- Transcribed Programmes
- Answered incoming calls
- Operated camera to assist in filming
