Aggy K

Highly organized and dependable hospitality professional with over eight years of experience in hotel operations, front office management, and guest services across international hotel brands. Proven track record of independently managing hotel operations during shifts, with full responsibility for guest satisfaction, financial procedures, team coordination, health and safety compliance, and operational decision-making in large, high-volume hotels. Seeking an operational or management role where I can leverage my leadership, organizational, and operational expertise to drive performance and continue delivering exceptional guest experiences.

Hotel Manager at Grand Burstin Hotel (2024-06 – 2026-06) • Responsible for the overall operation of a busy 500-room entertainment hotel, acting as the senior manager on duty and ensuring seamless service delivery across all departments.

• Managed daily operations within a high-volume environment catering predominantly to families, group coach bookings, and leisure guests, with a strong focus on food and beverage operations, entertainment facilities, and guest satisfaction.
• Oversaw the day-to-day operation of the hotel across all shifts, ensuring smooth and efficient service delivery throughout all departments • Acted as the senior manager on duty, providing leadership, guidance, and operational support to all teams • Led, motivated, and supported front office and operational teams to deliver exceptional guest experiences • Oversaw operations across restaurants, bars, entertainment venues, and guest facilities within a high-volume leisure environment • Resolved guest complaints and service issues promptly and professionally, ensuring high levels of guest satisfaction and service recovery • Conducted financial audits, cash reconciliation, and operational checks in line with company procedures • Prepared detailed operational, occupancy, and financial reports for senior management • Coordinated closely with housekeeping, maintenance, security, and food & beverage departments to ensure operational efficiency • Managed emergency situations, incidents, and guest welfare matters while maintaining a safe and secure environment • Ensured full compliance with company policies, brand standards, and health & safety legislation • Delivered comprehensive operational handovers to senior management, highlighting key business updates, guest feedback, and operational priorities