Agnes Mburu

Compassionate and reliable Caregiver & Nursing Assistant with proven experience providing personalized support to elderly and vulnerable clients. Skilled in assisting with daily living activities, monitoring health changes, and maintaining safe, comfortable environments. Known for empathy, patience, and a strong commitment to dignity and well-being. Previous background in customer service and hospitality strengthens ability to communicate clearly, build trust, and deliver exceptional care.

Caregiver / Nursing Assistant at Private Home (2024-01 – Present)

• Provide direct personal care including bathing, dressing, feeding, and mobility assistance.
• Support medication routines and meal preparation tailored to dietary needs.
• Monitor clients' physical and emotional health, promptly reporting changes to families or healthcare providers.
• Create a safe, clean, and organized living environment to promote comfort and reduce risks.
• Offer companionship, emotional support, and engage clients in light physical and mental activities.

Sales & Customer Service Professional at Various Establishments (2013 – 2024-01)

• Delivered high-quality customer service, building trust and long-term relationships.
• Maintained organized, safe spaces — transferable skills to patient care environments.
• Handled problem-solving and conflict resolution to ensure satisfaction and safety.

Sales Associate at Alshaya Company (2009 – 2012)

• Managed customer needs with patience and understanding, skills now valuable in caregiving.
• Assisted with safe product handling and organization, emphasizing attention to detail.

Cleaning & Support Services at Various Establishments (2003 – 2008)

• Maintained hygienic and safe environments in schools, offices, and healthcare settings.
• Handled heavy lifting, sanitation, and waste disposal — ensuring safe, organized spaces.

Kenya Certificate of Secondary Education (KCSE) – Gakoe High School (1994 – 1998)

Computer Proficiency – Spencer Computer College (2002 – 2002)

Diploma in Food & Beverage Production & Service – Church Army Carlile College (2010 – 2012)

Certificate in Caregiving – [Institution Name] (2024-08 – 2024-11)