Agnes Waithaka

Diligent, detail oriented and dedicated Hospitality professional with long - standing, diverse experience and capabilities. Driven by the need to achieve outstanding organizational goals and results by multi - tasking skills and a strong background in Hotel best practices.

Housekeeping Supervisor at Great Rift Valley Lodge (2019 – Present)

• In charge of planning of the daily running operations of where I conduct briefing to the team and organize on the daily tasks, work allotment and attend management briefings.
• Controlling the standards of work through supervision with the laid standard operating procedures employed in daily inspections on the end product.
• Overseeing the stewards work and plan to maximize on time management in their operations to meet the daily expected goals.
• Preparing the daily, monthly and operation reports and submitting to relevant departments for discrepancy scrutiny and room declaration.
• Handling and advising the management on the guest request and complaints.
• Controlling cost against the monthly budget without compromising services through use of bulk requisition when occupancies are high and minimizing when occupancies are low.
• Reporting and coordinating with maintenance on the asset management for corrective and preventive maintenance which enhances customer satisfaction.
• Conducting departmental training to the team and evaluating the process of training through daily inspection and where there are shortfalls, we do remedial training.
• Leave and off management to ensure that all employees attain a proper work life balance.
• Handling lost and found and storing until recommended duration.
• Evaluating the employee performance correct problems, develop them and rewarding superior performance.
• Controlling the room inventory management in the department through weekly and monthly counting of the items and updating on the missing items.
• Conducting linen management control through monthly stock taking and justification of any losses and mitigations.
• Management of departmental operating stocks through the use of materials control system for requisitions, issuing and booking the issued items and balancing the stocks daily.
• In charge of collecting departmental keys for use in running the daily operations.

Room Steward at Great Rift Valley Lodge (2013 – 2018)

• Responsible for Morning briefing
• Maintaining the general cleanliness of the premises and guestroom cleaning
• Assisting supervisors in work allocation
• Checking room occupancies, work order and room status then submit to the supervisor in charge.
• Inspection guestroom for my fellow colleagues.
• Reporting of any lost and found items found in the rooms to supervisor in charge and recording of the same.
• Responsible for general linen control by ensuring to maintain allocated parts.
• Responsible for handling room access keys through signing in and out for keys at the end of the shift.
• Reporting handover issues at the end of every shift.

On the job training (stewardship Exposure) at Tara Suits (2013 – 2013)

Private Room Steward at Great Rift Valley Lodge (2004 – 2009)

• Promoted from a room steward to supervisor due to my unwavering support of operations up and above the expectations.
• Attended refresher trainings and home care trainings for personal development.

Kenya Certificate of Secondary School – Karunga High School (1993 – 1996)

Kenya Certificate of Primary Education – Karunga Primary School (1981 – 1992)