Housekeeping Supervisor at Great Rift Valley Lodge (2019 – Present)
- In charge of planning of the daily running operations of where I conduct briefing to the team and organize on the daily tasks, work allotment and attend management briefings.
- Controlling the standards of work through supervision with the laid standard operating procedures employed in daily inspections on the end product.
- Overseeing the stewards work and plan to maximize on time management in their operations to meet the daily expected goals.
- Preparing the daily, monthly and operation reports and submitting to relevant departments for discrepancy scrutiny and room declaration.
- Handling and advising the management on the guest request and complaints.
- Controlling cost against the monthly budget without compromising services through use of bulk requisition when occupancies are high and minimizing when occupancies are low.
- Reporting and coordinating with maintenance on the asset management for corrective and preventive maintenance which enhances customer satisfaction.
- Conducting departmental training to the team and evaluating the process of training through daily inspection and where there are shortfalls, we do remedial training.
- Leave and off management to ensure that all employees attain a proper work life balance.
- Handling lost and found and storing until recommended duration.
- Evaluating the employee performance correct problems, develop them and rewarding superior performance.
- Controlling the room inventory management in the department through weekly and monthly counting of the items and updating on the missing items.
- Conducting linen management control through monthly stock taking and justification of any losses and mitigations.
- Management of departmental operating stocks through the use of materials control system for requisitions, issuing and booking the issued items and balancing the stocks daily.
- In charge of collecting departmental keys for use in running the daily operations.
Room Steward at Great Rift Valley Lodge (2013 – 2018)
- Responsible for Morning briefing
- Maintaining the general cleanliness of the premises and guestroom cleaning
- Assisting supervisors in work allocation
- Checking room occupancies, work order and room status then submit to the supervisor in charge.
- Inspection guestroom for my fellow colleagues.
- Reporting of any lost and found items found in the rooms to supervisor in charge and recording of the same.
- Responsible for general linen control by ensuring to maintain allocated parts.
- Responsible for handling room access keys through signing in and out for keys at the end of the shift.
- Reporting handover issues at the end of every shift.
On the job training (stewardship Exposure) at Tara Suits (2013 – 2013)
Private Room Steward at Great Rift Valley Lodge (2004 – 2009)
- Promoted from a room steward to supervisor due to my unwavering support of operations up and above the expectations.
- Attended refresher trainings and home care trainings for personal development.
