Actively Seeking Employment - Jobcentre
(2023-12)
- Receiving support from a work coach at the Jobcentre.
- Joined the Restart Programme with Ingeus to obtain necessary support with CV development, interview techniques, and other upskilling training sessions.
- Attending regular meetings and engaging with advisors and trainers to improve employability skills and focus on personal development.
- Actively working to enhance my skills and marketability through the Restart Programme.
- Collaborating with the Jobcentre work coach and Ingeus team to identify and pursue suitable employment opportunities.
- Demonstrating a proactive and motivated approach to finding sustainable work.
Supervisor - Jobcentre
(2012-01 - 2015-01)
- Effectively, organized, and in a timely manner executed data entry, spreadsheet entry, email/internet work, photographic scanning, photocopying, filing, answering the phone, and taking messages.
- Arranged meeting rooms and transcribed reports for meetings.
- Oversaw all administrative duties and liaised with team members to ensure smooth business operations.
Airport/Customer Service Assistant JCP - Heathrow Airport - Chiswick
(2012-01 - 2014-01)
- Efficiently undertook all related administrative duties.
- Distributed and responded to emails, dealt with petty cash, filled out documents, and took telephone messages.
- Photocopied documents, provided computer administrative support, and attended to client queries.
Customer Assistant - Ten Pin
(2012-01 - 2012-01)
- Created a safe and secure environment for the household.
- Ensured children's safety.
- Organized and provided a daily structure.
Booking Clerk - Virgin Active - Kensington
(2011-01 - 2013-01)
- Manage and maintain booking records and databases.
- Communicate with members to confirm bookings or alter bookings as necessary.
- Respond to members queries and resolve booking related issues.
- Update and maintain accurate information regarding availability, rates and booking policies.
- Assist on co-ordinating and managing daily operations of the booking department.
Receptionist - Kensington Close Hotel - London
(2010-01 - 2011-01)
- Answered the phone and routed calls to the appropriate department.
- Took over some operational management duties, such as compiling reports of all bookings and charges for different guests.
- Greeted, checked in, and checked out guests.
- Planned rooms for guests, groups, and flight crews, and created room keys.
Receptionist - Aurora Hotel - Manchester
(2008-01 - 2009-01)
- Answered the phone and routed calls to the appropriate department.
- Took over some operational management duties, such as compiling reports of all bookings and charges for different guests.
- Met, greeted, checked in, and checked out guests.
- Planned rooms for guests, groups, flight crews, and created room keys.
Healthcare Assistant - Bupa
(2006-01 - 2007-01)
- Provided personal care - fed the client, assisted with medications, bathed them, maintained their personal hygiene and general health care, changed dressings, and performed massages.
- Completed domestic duties - did the laundry, changed the bed linens, cooked meals.
- Offered social assistance - went shopping with the client, helped with various social and recreational activities, and escorted them on walks.
Sales Assistant - Peter's shop - Kielce, Poland
(2003-01 - 2005-01)
- Served customers at the cash registers and throughout the store, ensuring they received excellent and personalized customer service to guarantee a great experience.
- Handled all products with care and maintained their quality.
- Organized the shelves, ensuring that the products needing to be sold first were placed at the front.
- Reported any health and safety issues and followed up on all required training.
- Updated my own product knowledge to ensure customers were always helped efficiently on their first query.
- Restocked the shelves to guarantee a maximum product selection for customers.
- Received and organized deliveries at the store.
- Worked passionately to deliver great service, greeting customers with a smile and serving them with pride.
- Operated the cash registers and ensured all products were properly accounted for.
Sales Assistant - L.K.Bennett - Richmond, RIC
(2024-04 - 2026-04)
- Completed customer payments using credit cards, mobile payments and cash.
- Demonstrated products, highlighted benefits and answered questions to encourage sales.
- Contacted additional shops and conducted research to handle special customer requests.
- Built strong and trusting relationships with customers, maintaining loyalty and satisfaction.
