Agrita Lataka

Systems and Accounts Manager

Talent

County Durham, GBMember since July 2, 2026

Cash handlingFinancial transactionsCustomer serviceE-commerce platformsOrder fulfilmentShipping logisticsTime managementMultitasking

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Cash handlingFinancial transactionsCustomer serviceE-commerce platformsOrder fulfilment

About

I am a dedicated and motivated professional with a strong work ethic and excellent attention to accuracy which complements my interest in finances and accountancy. I work well in a team but am equally confident taking the lead and using my initiative to solve problems and make informed decisions. My strengths include working with numbers, strong organisational abilities, and effective multitasking.

I consistently apply excellent time management skills to maintain high standards in all tasks. Known for delivering exceptional service, I provide excellent service to both customers and colleagues. A quick learner with a proactive mindset, I am always seeking opportunities for personal and professional growth.

I am very flexible, and open and willing to undertake additional training or courses to meet business needs and enhance my skill set.

Experience

Systems and Accounts Manager - Seymour's Home - Darlington

(2021-07)

Overseeing of all aspects of cash handling and financial transactions, including daily receipts, payments, sales, and returns
Process and audit of invoices with close attention to discrepancies; ensured timely resolution and maintained accurate financial records
Acting as primary point of contact for internal and external financial queries, liaising regularly with accountants
Providing day-to-day leadership and support to team members, delivering constructive feedback and promoting continuous improvement
Facilitating monthly team meetings to communicate business updates, process enhancements, and shifting priorities
Maintaining a professional and collaborative working environment focused on high standards of customer service and staff engagement
Successfully completed Dangerous Goods training, enabling safe handling and compliant shipping of restricted items
Gained strong understanding of e-commerce platforms and website operations, including payment processing, order flow, and transaction tracking
Use of internal systems to manage and monitor order fulfilment, stock levels, and shipping logistics

Barista - Hatch Luncheonette - Darlington

(2018-10 - 2021-07)

Delivered high-quality customer service in a fast-paced environment, ensuring a positive and efficient customer experience
Communicated effectively with customers and team members, handling orders, resolving issues, and providing tailored product recommendations
Maintained stock levels and organised inventory to support seamless daily operations

Supervisor Bar and Food Service - Fox and Hounds - Darlington

(2013-01 - 2018-10)

Managed stock levels, ensured product quality, and placed timely stock orders to meet demand
Led and organised staff schedules, ensuring efficient team operations and coverage
Handled cash transactions, including calculating and reconciling cash register balances at the start and end of shift
Monitored and enforced compliance with workplace policies and safety standards to maintain a secure environment at start and end of shifts