Data Analyst
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Accomplished data analyst with 5+ years of experience in analyzing data to provide highquality data insights. Proficient in data manipulation, visualization, and statistical analysis to translate complex datasets into actionable findings. Skilled in applying machine learning and deep learning models and process optimization across various industries such as legal services, insurance, technology, and customer service.
Proven ability to communicate effectively with stakeholders, ensuring a comprehensive understanding of business requirements, and delivering practical solutions. I leverage my strong analytical and communication skills to contribute to the success of organizations.
Feb 2023 - Mar 2024
BI Analyst |Reporting and Dashboard Analysis| DWF Law LLP | Manchester
▪ Developed interactive reports in Power BI to communicate insights from complex datasets, consistently producing 75+ client reports every month. Conducted in-depth data analysis and created visualizations through dashboards for Client Partners and Fee Earners with insights crucial for strategic decision-making.
▪ Produced Ad Hoc reports in Excel and carried out real-time business assessments, proactively responding to challenges. Created Power Query & VBA for automated data extraction from Qlik via CSV files, streamlining one-click report generation.
▪ Utilized Visual Studio Code to translate SQL code into Qlik scripts, producing Exception reports that highlighted deviations between planned and actual data, resulting in a remarkable 90% efficiency improvement in business operations.
Oct 2021 - Mar 2022
Data Analyst | Cognitive Enterprise Data Platform | University of Leicester
▪ Achieved 97% accuracy in sentiment analysis by developing a Naïve Bayes-based analyzer, enhancing insights into the user experience on the platform.
▪ Implemented Random Forest Algorithm to advance a model predicting server outages and ticket SLA, resulting in a notable increase in average Net Promoter Score (NPS) to 8 and a 50% reduction in service tickets.
▪ Demonstrated expertise in constructing Power BI Dashboards with rapid, context-specific, and global filters, parameters, and calculated fields. These dashboards facilitated comprehensive tracking, contributing to a consistent 10% month-over-month improvement in Key Performance Indicators for user units.
Feb 2021 - Oct 2021
Data Analyst | Chatbot Developer | Azza Consultancy Services Ltd | Greater London
▪ Collaborated with a 5-member team to develop a Chatbot using Python, Slack, and IBM Watson Assistant, delivering an interactive interface for end users to access timely and effective business solutions.
▪ Constructed a model utilizing LDA for incident labeling and employed LSTM for incident categorization. Automated all L1 tasks and integrated automation scripts into the Chatbot, resulting in a monthly labor savings of 50 hours.
▪ Implemented Agile/Scrum methodology and devised multiple test cases and scripts to rigorously test the functionality of the chatbot.
Mar 2017 - Dec 2019
Data Analyst | Analysis and Dashboard | Google (On-behalf of Concentrix Daksh India Services Private Ltd)
▪ Conducted comprehensive in-depth data analysis to identify trends, patterns, and insights resulting in an 11% improvement in product metrics.
▪ Developed and maintained complex SQL queries for data extraction, data transformation, and loading ETL processes. Generated documentation and standard operating procedures for data analytics processes.
▪ Established impactful Statistical models using Tableau, resulting in a 40% reduction in customer churn and a 15% increase in customer lifetime value
Master of Science in Software Engineering for Financial Services - Merit
