Ahasem Qureshi

IT graduate with practical experience across IT service desk support, laboratory operations, fraud analysis, customer service and warehouse work. Experienced in supporting employee IT issues, user accounts and access, hardware, software and printers, alongside accurate data entry and quality control. Adaptable, resourceful and comfortable learning new processes in fast-paced working environments.

IT Service Desk Analyst - OPRO Group - Hemel Hempstead

(2023-02 - 2023-09)

• Supported employees with day-to-day IT issues, including PC access, hardware and software requirements.
• Created employee accounts and access, using remote desktop support to activate accounts and PCs.
• Updated software and hardware, changed daily hard drives and resolved printer issues.
• Checked suspicious or malicious emails using designated security software.
• Used a help desk ticketing system to manage employee service requests and created employee fob access around the premises.

Fraud Analyst - TSYS - Milton Keynes

(2021-11 - 2022-02)

• Analysed inbound and outbound calls and identified suspicious transactions, flagging cases as fraud for investigation.
• Entered customer information accurately into investigation documentation, maintaining close attention to detail.

Senior Lab Technician - OPRO - Hemel Hempstead

(2017-04 - 2021-11)

• Completed impression logging and quality control, cast dental impressions with dental plaster, and scanned impressions for CAD/CAM processing and 3D printing.
• Trained temporary and permanent staff on new technology, processes and items as a team leader.
• Completed six-monthly stock taking and entered customer information accurately for relevant departments.

Temp Lab Technician - OPRO - Hemel Hempstead

(2016-09 - 2016-09)

• Cleaned mouthguards and applied colour coding to support next-day delivery requirements.

Temp Warehouse Operator - Net-A-Porter - St Albans

(2016-07 - 2016-08)

• Picked and quality-checked high-value clothing before packing customer orders for delivery.

Customer Service - ASOS - Hemel Hempstead

(2015-07 - 2015-09)

• Handled customer emails, refunds and complaints, authorised correct replacement items and explained return procedures.

BSc (Hons) - Information Technology - Middlesex University (2013 - 2016)

Luton Sixth Form College (2010 - 2013)

Barnfield College (2009 - 2010)

Putteridge High School (2004 - 2009)