Ahllam Bagl

A reliable, well-organised, and motivated graduate with a BA (Hons) in Business Management (2:1), offering strong communication, customer service, and administrative skills developed through experience in customer-facing, educational, and fast-paced environments. Confident working both independently and within a team, with excellent attention to detail and a proactive approach to tasks. Experienced in supporting individuals from diverse backgrounds and handling sensitive information with professionalism.

Now seeking an administrative or customer service role with opportunities for long-term development and progression.

Admissions Host - National SEA LIFE Centre Birmingham / LEGOLAND Discovery Centre

(2024-01)

• Provide a professional and friendly welcome to visitors, handling enquiries efficiently
• Process bookings and payments accurately using internal systems
• Support daily administrative and operational tasks
• Communicate clearly with customers and team members in a busy environment
• Maintain organisation, accuracy, and high service standards

Sales Assistant - Smiggle

(2018-01 - 2022-12)

• Delivered excellent customer service in a fast-paced retail setting
• Managed cash handling and POS systems accurately
• Resolved customer queries, returns, and complaints professionally
• Maintained stock organisation and visual merchandising standards

Learning Mentor - Primary Schools across Birmingham - Birmingham

(2003-01 - 2004-12)

• Supported children in both group and one-to-one settings
• Assisted students with English as a second language to improve confidence
• Helped children overcome barriers to learning and engagement

Child & Family Support Worker - School-Based Role - Birmingham

(2003-01 - 2004-12)

• Supported families and children with wellbeing and development needs
• Built strong relationships with parents, carers, and staff
• Handled sensitive information with confidentiality
• Completed administrative tasks including reports, logs, and communication

BA (Hons) - Business Management - Buckinghamshire New University (LSST) (2026-12)

PRINCE / Business Management Examination

IT Level 2 - Computer Course - BAES Adult Education

A-Level - Photography - Joseph Chamberlain Sixth Form College (2000-01 - 2003-12)

GNVQ Advanced - Art & Design - Joseph Chamberlain Sixth Form College (2000-01 - 2003-12)