Delivery Driver for DPD LTD
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Currently working for DPD for 4 years
Always looking to better myself
07/2020 - Current
Driving a LWB 3.5t van
Organising Route and Schedule on a Daily Basis
CUSTOMER SERVICE REPRESENTATIVE | 02/2015 to 07/2020
Enterprise Rent A Car - North West, Lancashire
Working within a Extremely Busy Car Rental Company, Dealing with Customers from all sectors including Corporate, Insurance and Retail via Face to Face, over the phone and Email. Providing and High Level of Customer Service along with Sales and Delivering and Collecting Vehicle across the North West.
Ensured optimal passenger experience, achieving top satisfaction, retention and referrals.
Resolved escalated customer issues quickly to drive client retention.
Assisted customers with sales transactions in timely manner to guarantee high level of customer service. Generated leads for new sales through telephone and email contact with customers.
Developed empathetic client relationships and earned reputation for exceeding sales goals.
Served as company's bilingual Punjabi and Urdu Customer Service Representative.
Answered customers' questions and addressed problems and complaints in person an
Provided comprehensive assistance upon entering store through merchandise selection and completion of purchases.
Offered assistance with selecting merchandise, finding accessories and completing purchases. Communicated effectively with customers and staff members by using great interpersonal skills and speaking clearly.
Mentored new employees on customer service, money handling and organising strategies to maximise performance, productivity and team success.
Delivered an exceptional level of service to each customer by listening to concerns and answering questions. Maintained excellent standards of service through impeccable attention to detail.
NEWSPAPER DELIVERY PERSON | 01/2013 to 01/2015
Menzies Distribution - Preston, Lancashire
Working remotely in the early hours of the Morning. Locating, Labelling and Loading Newspapers in to a Van and Delivering to Multiple Newsagents, Fuel Stations and Supermarkets in Designated Towns and Cities.
Verified contents of 50 daily inventory loads against Bills of Lading with 100% accuracy. Established long-term customer relationships through prompt and courteous service. Operated manual and mechanical equipment safely to minimise injury and accident risks. Inspected and maintained gas, oil and water levels as well as tires, lights and brakes. Loaded vehicle and properly secured items to prevent damage during transportation. Handled merchandise carefully to provide safe delivery and transport.
Met and surpassed productivity targets and quality standards.
Safely operated and maintained heavy equipment, including forklifts, stair climbers and pallet jacks. Operated motor vehicles safely.
Completed a daily pre-trip inspection checklist before first delivery of the day.
Pulled customer tickets to fulfil orders.
Verified each delivery against shipping instructions before delivering to customers.
Notified branch management of any vehicle safety concerns and issues.
TYRE FITTER | 12/2010 to 12/2012
Lower Audley Tyres - Blackburn, Lancashire
Working within a Fast Paced Environment as a Tyre Fitter.
Carefully removed old tyres, disposing of parts swiftly and appropriately to minimise health and safety risks. Used Air Gun and other air-driven equipment to accurately fit tyres onto vehicles.
Recommended repairs and outlined costs to customers, building trust through honest and caring feedback on vehicle condition.
Accurately measured vehicles to determine the appropriate new tyre to fit, minimising potential errors.
Preston College - Preston | NVQ Level 3
Sports Science, 2010
Blackburn College - Blackburn | NVQ Level 3
Auto Electrics, 2008
Pleckgate High School - Blackburn | A-Levels 2006
