Ahmed Mohamud

A highly motivated, hardworking individual with a passion for working within the IT industry. Experience in solving problems and assisting customers with technical issues. An excellent communicator, always maintaining a calm and professional attitude, even when working under pressure. Graduated from BPP University, pursuing continuous improvements in skills through prospects that can further my career in providing IT services.

SEPT 2022 – JULY 2022 1ST LINE SUPPORT ANALYST, IRIS SOFTWARE GROUP

• Providing 1st line support to customers via telephone and email
• Creating support tickets in CRM
• Helping colleagues solve problems
• Suggesting improvements in knowledge-based articles
• Diagnosing and resolving software faults
• Liaising with analysts to find solutions in a timely manner
• Escalating unresolved cases to 2nd line when necessary

JUNE 2021 – SEP 2022 CORPORATE SECURITY OFFICER, ORKA WORKS

• Monitor over 100 offices to deter crime
• Maintain a solid stream of communications
• Monitor complex security camera systems
• Daily reports of targets achieved

JUNE 2021 – NOV 2021 ACCA TRAINEE ACCOUNTANT, GOFORMA

• Handled processing invoices and expenses
• Reconciled bank statements and corrected any discrepancies
• Responsible for the management of company invoices and expenses
• Assisted in solving client issues via email
• Carried out regular client authorisations as tax agent

OCT 2017 – JAN 2020 DELIVERY DRIVER, DELIVEROO/UBER EATS

• Delivered a friendly and professional service to customers
• Solved administrative issues between customers and company efficiently
• Strong attention to detail on vehicle maintenance
• Utilised GPS navigation to determine shortest and most efficient route

EDUCATION

BSC ACCOUNTING AND FINANCE, BPP UNIVERSITY

BTEC BUSINESS EXTENDED DIPLOMA LEVEL 3

7 GCSES INCLUDING MATHS AND ENGLISH

AWS Cloud Practitioner