Ahmed Othman

Accomplished and growth-focussed professional with extensive experience in sales, marketing, and business development within postal services. Proven track record of excellence in defining and delivering day-to-day postal services, developing, and implementing strategic plans for post office, and ensuring compliance with post office rules and regulations. Repeated success in strategic marketing initiatives development, channel creation and market penetration, ROI improvements, and cost and control and reduction.

Expertise in preparing sales, marketing, and social media strategies, identifying business opportunities, and building/leading teams to achieve shared visions and goals.

Store Manager - Bristal Investments LTD/Costa coffee - Abingdon retail park, UK

(2021-04)

Post Office Manager - The co-operative Group - Abingdon, UK

(2015-05 - 2021-04)

Spearhead and ensure smooth execution of day-to-day operations of postal services while assuring compliance with post office rules and regulations and meeting agreed budgets and targets. Deliver strategic leadership to a team of 28 employees and encourage them to attain set goals. Develop and maintain efficient, effective, and safe environment and systems by adhering to financial and operational policies and other procedures.

Analyse requirements and recruit employees accordingly to meet business needs. Arrange effective training and development programmes for staff members to boost knowledge and performance. Increase awareness of post office through effective promotion.

• Generated £60K weakly revenue by enhancing sales of company services.
• Achieved maximum levels of client satisfaction by ensuring high-level of customer care within post office and monitoring business standards.
• Provided expert-level guidance in the development and implementation of annual plan for post office to meet business requirements.

Store Manager - Bristal Investments LTD/Costa Coffee - Abingdon, UK

(2011-05 - 2015-05)

Delivered expert-level guidance and support to team, assuring delivery of excellent customer service. Improved overall operational efficiency by investigating and addressing health/safety legal and security issues. Stocked and refilled merchandise according to shop merchandising layouts. Oversaw various administrative operations, including stock management, cost control, and profit and loss management, interviewing and recruitment of new staff, training secession organisation.

• Attained winning results and recognised as best franchise of year 2013-2014 by coaching and mentoring sales teams that improved performance at individual and group levels.
• Expanded business from four stores to 11 stores within three years.
• Enhanced sales growth by 11.5% that increased business revenue.
• Achieved labour target of 27% and zero leavers in 2014 while retaining team members.

Sales and Marketing Assistant Manager - Semiluna SRL - Bucharest, Romania

(2009-08 - 2011-04)

Conducted comprehensive market research to identify new business opportunities. Planned and ensured successful execution of promotional events to boost business awareness; informed customers to upcoming sales events and promotions. Evaluated and reviewed marketing campaign results to support manager in preparing reports and analysing data. Examined and resolved all customer relations issues as per company policies.

• Generated and improved weekly sales metrics report to identify KPIs with all managers.
• Accelerated international sales by 12% over 12 months through excellent sales planning.
• Decreased advertising and shipping costs by 37% by managing social media marketing.
• Assessed competition and developed content, info graphics, and blog posts that supported company to compete in market.

Medical Receptionist - University of Ecology and Environmental Sciences - Bucharest, Romania

(2006-10 - 2009-08)

Front Office Night Auditor - Hilton Sharks Bay - Egypt

(2004-05 - 2006-09)

Front Desk Receptionist - Novotel Cairo - Egypt

(2001-11 - 2004-05)

Bachelor Degree - Hotel Management - Future Academy-Higher Institute for Specific

Diploma - Reception & Front Office Services - Helwan University