Ahmed

MSc Project Management in Construction graduate with professional experience across operations management, facilities and security, customer service, and warehouse environments. Experienced in coordinating teams, managing day-to-day operations, maintaining compliance and safety standards, handling incidents, and working with internal and external stakeholders. Strong organisational, communication, problem-solving, and leadership skills, with an academic background in construction project management and facilities planning.

Seeking opportunities in Project Management, Construction Management, or Facilities Management.

Security Guard - Rayan Security and Facilities Management

(2026-07 - 2026-09)

• Conducted internal and external patrols to maintain site safety and security.
• Managed access control and monitored site entries and exits.
• Supported vulnerable residents and identified potential risks requiring appropriate intervention.
• Coordinated with council officials, NHS staff, auditors, and other external stakeholders.
• Managed deliveries while ensuring compliance with site security procedures.
• Responded to incidents, including protests and other challenging situations, helping maintain site stability and safety.

Security Guard - KK Security and Facilities Management

(2025-05 - 2026-07)

• Conducted regular internal and external site patrols to identify and address security risks.
• Controlled access to facilities and monitored visitors, residents, and contractors.
• Supported vulnerable individuals while maintaining a safe and secure environment.
• Liaised with council representatives, NHS personnel, auditors, and other stakeholders.
• Managed deliveries and ensured adherence to site procedures and security requirements.
• Responded professionally to incidents and supported the effective management of challenging situations.

Operations Manager - The Coffee House, Manchester - Manchester

(2024-01 - 2025-11)

• Managed daily opening and closing operations and ensured smooth business activities.
• Coordinated staff rotas and supported effective team organisation.
• Provided high-quality customer service and resolved customer issues professionally.
• Handled cash transactions and supported accurate financial procedures.
• Assisted with day-to-day operational planning and team coordination.
• Maintained standards of service, cleanliness, safety, and operational efficiency.

Warehouse Operative - AKW Warehouse

(2024-05 - 2024-11)

• Performed palletising, repacking, and general warehouse operations.
• Worked efficiently with conveyor belt systems and supported the movement of goods.
• Followed warehouse health and safety procedures.
• Maintained an organised and safe working environment.
• Worked effectively as part of a team in a fast-paced operational environment.

Customer Service / Account Health Support - Amazon

(2019-06 - 2023-12)

• Handled customer enquiries through chat and email across multiple service areas.
• Investigated and resolved account-related issues and fraud cases.
• Applied company policies and procedures to resolve complex customer and account issues.
• Mentored new employees and trainees, supporting their development and understanding of processes.
• Worked across multiple Amazon service areas, demonstrating adaptability and strong knowledge of operational procedures.
• Maintained high standards of communication, accuracy, and customer service.

MSc - Project Management in Construction - University of Salford, Manchester

B.Tech - Facilities & Services Planning - Jawaharlal Nehru School of Planning and Architecture

Intermediate - MPC - Sri Chaitanya Junior College

Senior Secondary - International India School, Riyadh