Ahsan Altaf

Highly motivated individual with over 7 years’ experience in diverse and challenging situations. Accustomed to deadline orientated, high pressure and target driven environments, where every second counts. Acknowledged for capacity to identify issues, resolve problems, capitalise on opportunities and ensure that high standards of customer service and sales are maintained.

December 2019 – Current Vitality

Customer Service Advisor

• Answer customers telephone and written queries and take ownership for their resolution
• Processing claims in an accurate and timely manner
• Assessing and analysing accounts and invoices in line with department KPI’s
• Resolving all complaints within 72 hours
• Updating customers details to maintain data accuracy on all three CRM’s

Customer Service/Retentions/Sales

• Proactively approaching drivers and using a tried and tested sales structure to persuade them to leave their company to join ours
• Taking calls from customers and entering details into the operating system
• Handling all complaints promptly and effectively to minimise disruption.
• Retained key accounts and secured a valuable account representing £600000 in business.
• Managing customer and driver details database to maintain our excellent four-star rating.
• Processing transactions such as withdrawals and bank transfers.
• Training new staff on our policies, customer service and IT systems

May 2012 - July 2014 LBM

Direct Sales Advisor

At LBM I worked on three different campaigns on behalf of Vodafone.

• The first campaign was additional connections for existing customers. sold them an additional line, either a mobile phone, a tablet or mobile internet device. 
• The second campaign was winback, we rang customers who left Vodafone and brought them back from a different network. 
• The final campaign I worked on was MBB EBU, we had to sell additional products B2B, we had to find a need or if that wasn’t possible, we had to create a need. 
• Consistently exceeding sales targets and KPI’s. 
• High level customer service on every call. 

2006 – 2009 - University of Lancaster - LLB (Hons) LAW

Midway through my second year at university of Lancaster I decided to withdraw from university as I decided that I did not see my future in law.

2006 - 3 x A Levels

2003 - 11 x GCSEs