Ahsanul Fahim

Motivated and detail-oriented professional transitioning into IT, currently studying for CompTIA A+ certification with plans to progress to Network+ and Security+. Experienced in technical troubleshooting, customer service, and business operations. Demonstrates reliability, adaptability, and a calm, structured approach to resolving issues. Eager to apply transferable skills in an entry-level IT support or service desk role while continuing professional development in information technology.

Private Hire Driver - Uber Platform - Birmingham

(2022-04)

• Delivered consistent five-star customer service through professionalism, punctuality, and navigation accuracy.
• Utilised mobile applications and GPS systems to ensure timely, efficient operations.
• Resolved passenger issues calmly and effectively, maintaining positive feedback and customer satisfaction.

Restaurant Owner - Roadhouse Diner - Birmingham

(2024-02 - 2025-03)

• Oversaw daily restaurant operations including staffing, suppliers, inventory, and finances.
• Implemented social media marketing strategies to increase customer engagement and footfall.
• Managed POS systems, online orders, and basic troubleshooting of hardware and software devices.
• Developed leadership, organisation, and technical problem-solving skills in a fast-paced environment.

Graphic Designer - G10 - Birmingham

(2017-09 - 2022-03)

• Designed engaging marketing materials using Adobe Creative Suite to meet client requirements.
• Experienced in using both Windows 10/11 and MacOs.
• Supported administrative operations by managing client communications, emails, and project scheduling.
• Collaborated with design and print teams to ensure accuracy and timely delivery.

Graphic Designer - Promoworks - Birmingham

(2015-06 - 2017-02)

• Created branding and marketing materials aligned with client briefs.
• Collaborated with marketing teams to produce promotional content under tight deadlines.
• Managed multiple design projects, maintaining attention to detail and brand consistency.

Shop Assistant - Meghna Foods - Birmingham

(2013-01 - 2015-06)

• Assisted customers and maintained a positive shopping experience through friendly, helpful service.
• Operated tills and handled cash accurately during busy trading periods.
• Gained early experience in teamwork, responsibility, and problem resolution.

A-Levels - Graphic Design, IT, Art - Joseph Chamberlain College (2013)

GCSEs - English, Maths, Science, IT, Art, Bengali - Heartlands Academy (2011)