Ahtif Khaliq

I am an extremely polite, hardworking, honest and reliable person. I am able to perform in both a team role and as an individual. I strive under pressure and am known for putting 110% commitment into all my work and always striving to succeed in all situations.

I am seeking the opportunity where I can utilise and further develop the broad base of skills I have acquired in employment and education. My experience has been gained through studying for my Btec Business as well as previous range of positions I have held.

Field Account Manager - Vape UK

(2024-05)

Selling products and Managing my portfolio of accounts and associated targets covering areas and towns/city's. Support and collaborate with regional sales teams to deliver an agreed number of advocacy, engagement, training, and activation activities across core accounts. Account management of designated outlets to achieving my targets.

• Capture and report data and insights from each visit using a CRM system
• Diary management and accountability also KPI targets

Sales Account Manager - Parcelforce

(2019-08 - 2023-12)

Managing new business accounts and current open accounts, Contacting B2B to sell services.

• Monthly reports on accounts to see if there is increase or decrease in parcel volumes
• Creating bespoke portfolios for individual businesses
• Obtaining information to build customer relations
• Respond to customer queries and work with other departments to resolve issues
• Managing/Dealing with customer complaints
• Meeting KPIs, quarterly penetration targets

Claims Handler - Accident Specialist

(2018-08 - 2019-01)

• Dealing with general claim queries
• Inbound and outbound calls to customers, third party insurance
• Hire company vehicles for clients

Customer Manager - RSA

(2017-03 - 2017-09)

• Dealing with general home insurance queries
• Resolving customer complaints
• Inbound and outbound calls to customer prior to house insurance
• Sending documentation out via letters and e-mails

Universal Customer Advisor - Fusion Insurance

(2015-02 - 2016-09)

• Dealing with complaints on a daily basis
• Customer queries regarding car van insurance
• Outbound calls to chase up customer documents
• Liaison with other insurers regarding customer documents

Customer Service Advisor - Hotpoint

(2014-06 - 2014-12)

• Booking in engineers for customers
• Inputting data into database
• Taking inbound and making outbound calls
• Chasing up engineers who were running late to appointments to give customer reassurance

Assistant Youth Worker - Peterborough Youth Association

Volunteering position. Working at PYA involved organising sessions at the local sport centre, team building exercises with young pupil and helping young people integrate with each other to defuse tensions.

BTEC - Business - Peterborough Regional College (2012 - 2013)

GCSE - English - The Voyager School (2008-09 - 2011-07)

GCSE - Maths - The Voyager School (2008-09 - 2011-07)

BTEC - Science Double Award - The Voyager School (2008-09 - 2011-07)

GCSE - Applied Media Studies - The Voyager School (2008-09 - 2011-07)

GCSE - Travel and Tourism - The Voyager School (2008-09 - 2011-07)