Aimee Robinson

A motivated and diligent Chemistry graduate currently pursuing a Masters degree in Management, combining a strong analytical foundation with an expertise in business strategy and organisational leadership. Combines hands-on retail management experience with a deep understanding of consumer behaviour and commercial operations. Proven ability to lead and thrive in fast-paced, high-pressure environments, delivering excellent customer service and team success.

Advanced scientific education has honed the ability to approach challenges methodically and optimise processes with a data driven mindset - skills that align strongly with the widely adopted emphasis on insights-led, strategic sales execution. With outstanding communication and leadership skills demonstrated through managing cross-functional teams, I bring energy, initiative, and a collaborative spirit. I am eager to continue applying both academic and commercial experience to drive sales and make a tangible impact.

Customer Service Manager at B&M Retail (2026-02 – Present)

• Leads and motivates a team in a fast-paced retail environment.
• Manages cash control procedures, ensuring security and compliance.
• Monitors KPIs to optimise store performance.
• Maintains high floor standards, ensuring merchandising, availability and presentation align with brand standards.
• Implements structured coaching and performance management to improve productivity and performance.

Customer Assistant at Lidl (2024-05 – 2026-02)

• Provided exceptional customer service, assisting customers with enquiries, processing transactions, and resolving issues efficiently, contributing to a positive shopping experience.
• Collaborated effectively with colleagues to maintain smooth store operations.
• Assisted with visual merchandising efforts, enhancing store appearance and creating an organised and well-maintained store environment.
• Gained insights into store operations, including stock management, customer service strategies, and retail analytics.

Sales Assistant at Oxfam (2023-10 – 2024-05)

• Assisted with receiving donations, sorting items, pricing and restocking shelves.
• Arranged merchandise displays to attract customers.
• Offered personalised shopping advice to enhance customer experience.

MSc in Management – Durham University (2025-09 – 2026-09)

BSc (Hons) in Chemistry with Medicinal Chemistry – University of St Andrews (2021-09 – 2025-05)

A-levels in Chemistry (A), Biology (A), Physics (B) – Yarm School (2019-09 – 2021-06)

GCSEs – Yarm School (2014-09 – 2019-05)