Cruise Connect Agent – Operations Assistant - Intercruises - Edinburgh, UK
(2019-02)
- Managed coach allocations and supplier bookings, ensuring accurate schedules and passenger records.
- Conducted daily checks on booking data in Excel and Asterix systems to ensure accuracy before dispatch.
- Identified and resolved discrepancies between bookings, supplier confirmations, and passenger requirements.
- Produced operational reports and uploaded sailing dates for online sales.
- Developed and maintained strong relationships with clients to build trust and loyalty.
- Liaised with suppliers and stakeholders to resolve mismatches and prevent errors.
- Delivered tailored solutions for passengers with accessibility needs, ensuring compliance with requirements.
- Streamlined and automated some of our excel processes to be able to help make our operation more efficient and ensure we can use our time more effectively.
Food & Beverage Assistant - University of Edinburgh – Hotel Collection - Edinburgh, UK
(2015-03 - 2025-05)
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Served meals and drinks to customers, ensuring timely delivery and meeting quality standards.
- Facilitated a positive team atmosphere, supporting colleagues during peak times to manage workload.
- Handled customer complaints with empathy and professionalism, resolving issues to their satisfaction.
Christmas Ice Marshall & Supervisor - Edinburgh's Christmas - Edinburgh, UK
(2014-01 - 2016-01)
- Supervised seasonal staff and ensured compliance with health and safety standards.
- Handled equipment hires queries and resolved visitor issues quickly and effectively.
F&B Assistant – Conferences & Events - Sheraton Grand Hotel - Edinburgh, UK
(2013-10 - 2014-09)
- Delivered event service, ensured accuracy in set-up, and managed guest experience.
- Served food and beverages to guests, maintaining high standards of customer service in a fast-paced environment.
- Supported conference operations by reconciling bookings against event requirements.
- Trained new F and B assistants, enhancing service quality through shared knowledge and techniques.
- Ensured excellent bar presentation by polishing glasses and cutlery to meet high standards.
