Aisha Bagas

I am a dependable, trustworthy and a co-operative individual and am also very friendly which is a good trait to have whilst working with people. I am a hardworking, flexible person and am easily motivated and enjoy helping others. I am comfortable using my own initiative but can also work well as part of a team. I am willing to learn new skills and progress further. I also believe that given the opportunity I could prove to be a dependable member of staff.

Complaints investigator - AXA Travel Insurance

(2025-12)

Travel Complaints Investigator responsible for assessing, investigating, and resolving customer complaints in accordance with Financial Conduct Authority (FCA) guidelines, while aiming to achieve fair and timely resolutions and minimise escalation to the Financial Ombudsman Service (FOS).

• Manage complaints from initial receipt through to final outcome, conducting thorough investigations and liaising with multiple departments and senior stakeholders to ensure cases are handled efficiently, accurately, and in line with business policies and regulatory requirements.
• Identify root causes and provide feedback to relevant teams to support continuous improvement and reduce future complaints whilst using multiple softwares and systems to ensure efficiency as well as clear notes.
• Maintain regular communication with customers throughout the complaints process, ensuring transparency, managing expectations, and addressing all aspects of their concerns.
• Demonstrate empathy, active listening, and professionalism while balancing customer outcomes with policy terms and conditions.
• Deliver clear explanations of final decisions to ensure customers feel heard, respected, and fully understand the resolution reached.

Claims Handler / Customer Service Advisor - AXA Travel Insurance

(2022-03 - 2025-11)

Was a claims Handler for travel claims. Assessing claims within the policy terms and conditions for various different companies with different levels of policies, looking through all the documents and settling or declining within the policy limit. Front line Customer Service Advisor helping customers set up travel claims, produce decline letters if not a reason for a valid claim or not within the t's and c's, provide customers with updates on claims and escalate to other departments/managers if needed.

• Helping customers know what their policy includes and also breaking it down for them, also producing policy certificates if travelling.
• Helping customers who are abroad get the correct medical treatment if needed and also transferring to different departments who are better equipped to ensure customers needs are always met.
• Ensuring data protection is always met to protect customers as well as the company and also ensuring notes are always made to ensure the customers needs are always met.

Senior Teaching assistant - Beatrice Tate School

(2012-09 - 2021-10)

I was currently working in a special needs secondary school working with and under the guidance of staff and contributing to the personal and academic support of students including SLD an PMLD with the aid of PECS and British Sign Language as well as verbal communication.

• Assisting the teacher in managing the pupils and working 1:1 as well as in small groups.
• Liaising with professionals via phone and email ensuring that all needs of the pupils are met.
• Updating parents on the wellbeing of pupils and also ensuring that we are all on the same page.
• Assisting with the preparation of a relaxing learning environment.
• Planning learning activities and organising and maintaining books, learning materials and resources.

Carer - Private care

(2009-06 - 2012-03)

I was working as a carer for a child with cerebral palsy who is six years old. My main duties were to openly encourage and motivate him to push him to the best of his ability. I was responsible for day to day tasks which include waking him up in the morning, getting him ready for school, bathing, feeding, helping with homework, preparing food, using special equipment including a David Hart walker and standing frame and also help with his physio.

• Underwent regular training with his physiotherapist, occupational therapist and speech therapist and regularly speak to his psychologist to allow myself to give him the best care possible.
• Ensured that my client is able to do all the things that the other children of his age are doing by making the best of what he has and ensuring that he is reaching his maximum potential by using all the correct equipment and maximising his stretching and ranges.
• Received training from the occupational therapist on manually handling my client and his equipment correctly to ensure not only my safety but also my clients, and was regularly updated on my clients progress.
• Worked with the speech therapist to ensure that my client is maximising his speech as much as he can so that it can benefit everyone around him.

Teacher - Private Islamic School

(2010-06)

I am currently teaching Arabic to children between the ages of 4-10 with a set curriculum for children with all different abilities. I teach a class of 20 students Monday- Friday with a set syllabus. Weekly reports must be given to each parent to ensure that targets are being made and kept.

• Lesson planning, marking, individual as well as group work.

Acting Teachers assistant - Al-Noor Primary School

(2010-06 - 2010-07)

I was working with a class of 30 pupils in year one.

• Helped with lesson planning, marking and keeping the class under control.
• Learnt that every child is of different abilities and hence lots of help, motivation and stimulation is needed in lots of different ways.

Renal unit - Whipps Cross Hospital

(2009-06 - 2009-07)

Learnt the impact that dialysis can have on the lives of many different people. I was also shocked to learn the affect that the dialysis can have not only on the patient but also on their friends and family. I learnt how to use the dialysis machine and how to set it up according to the many different patients that came in during the morning and afternoon.

• Helped on duties including change overs, bed changing, toileting needs, patient care etc.

Staff - LK Playhouse

(2006-06 - 2006-07)

Learned that there is a lot of planning involved when working with children, how to keep children entertained and also nursing them when they are hurt, helping with their toilet needs, feeding etc. I also learnt that one mistake can lead to big accidents so a lot of care is needed in this sector of work. I thoroughly enjoyed working with children and got a bigger understanding of their requirements when not in a home environment.

A-Levels - ICT, Biology, Health and Social care, English Literature - Azhar Academy (2007-01 - 2009-12)

GCSEs - Maths, English, Biology, Chemistry, Physics, I.T, R.E, History, Geography, German and Design Technology - Ilford Ursuline High School (2002-01 - 2007-12)