Aisha Mujahid

I am a hardworking and reliable individual with the ability to multi-task efficiently to meet deadlines. I possess a proactive mind-set with a considerate, versatile personality. Having recently qualified as a Level 3 Personal Trainer, I am seeking to gain experience in this role and advance my career in the fitness sector.

Manager - Caerleon Hotel

(2015-08)

• Planning and organising accommodation, catering and other hotel services
• Promoting and marketing the business
• Managing budgets and financial plans and controlling expenditure
• Maintaining statistical and financial records
• Setting and achieving sales and profit targets
• Recruiting, training and monitoring staff
• Planning work schedules for individuals and teams
• Meeting and greeting customers
• Dealing with customer complaints and comments
• Addressing problems and troubleshooting
• Supervising maintenance, supplies, renovations and furnishings
• Dealing with contractors and suppliers
• Ensuring security is effective
• Carrying out inspections of property and services
• Ensuring compliance with licensing laws, health and safety and other statutory regulations

Manager - Caerleon Hotel

(2015-08)

• Took over during refurbishment. Oversaw contractors etc.
• Helped increased occupancy from 40% to 85%
• Reduced wages costs through productivity forecasting
• Reduced genuine complaints to one in nine months
• Reduced staff turnover, increased moral and productivity
• Secured a long lasting relationship with the local councils and gained favoritism for the hotel as their use for temporary accommodation for homeless and vulnerable people

Broker Support Executive / Completions Administrator - Target Servicing Ltd.

(2013-08 - 2015-08)

• Dealing with incoming calls from Brokers competently and compliantly within agreed SLA's
• Ensuring a high level of customer service to all customers, both internal and external in line with legal/statutory requirements
• Dealing with customer enquires in an efficient and timely manner in line with department targets
• Documenting all customer contact ensuring customer accounts reflect agreed actions
• Monitoring cases and providing updates where necessary
• Keeping abreast of all FSA guidelines and ensuring that the principles of TCF are adhered to
• Processing Certificates of Title in readiness for completion of mortgages
• Providing support to Mortgage Advisers and underwriting team
• Quality checking funds to be released of sums in excess of £4million pounds
• Achieving/exceeding agreed objectives, targets and SLA's relating to those activities that take between origination and completion such as: Communicating Decisions in Principle (DiP), Amending application details i.e. Solicitors, applicant, loan & Direct Debit, Communicating decisions to brokers (outbound), Refund of fees on declined cases, Updating application status, Receipt of payments, Instruct Solicitor to issue Certificate of Title

Broker Support Executive / Completions Administrator - Target Servicing Ltd.

(2013-08 - 2015-08)

• Introduced three new processes into the department which saved the company time and resources and therefore increased team morale. This also reduced complaints and provided our customers with a better experience
• Won 'Employee of the Month' for eight consecutive months
• Trained and coached eight new starters
• Saved the company over £50,000 in fines by successfully work under pressure to meet tight deadlines

General Insurance Operations Consultant - Countrywide Principal Services

(2011-12 - 2012-12)

• Taking personal responsibility for delivering General Insurance Operations service standards through focused telephony and processing activity
• Identifying and referring all sales and retention opportunities, including new business, up/cross sales and retention
• Monitoring personal performance ensuring activity levels and conversion rates are achieved
• Ensuring all customer interactions and activities adhere to internal standards and external regulatory requirements
• Demonstrate an awareness of internal/external key stakeholders and Product Partners
• Understanding, supporting and driving General Insurance Operations service standards and strategies
• Adhering to best practice processes aligned to mortgage lead generation, new business and related cross sales target achievement
• Understanding and supporting working practices reviews, streamlining end-to-end procedures and ensuring maximum efficiency
• Providing ideas and suggestions for improvements

Level 2 Certificate in Fitness Instruction - Fitness Instruction (2024-05)

Level 3 Certificate in Personal Training - Personal Training (2024-07)

BSc. - Accounting and Finance - University of Wales, Newport (2006-06)

GCSE's - Cwmcarn High School (1994-09 - 1999-07)