GOODS IN & ADMINISTRATIVE ASSISTANT
(2026-01)
- Receive, organize, and allocate deliveries of consumables, equipment, and chemicals for the building.
- Check that all deliveries and items match their original orders, ensure that all discrepancies are reported and checked.
- Provide excellent customer-focused service environment dealing face to face with building users collecting and enquiring about their deliveries.
- Ensure all paperwork regarding the orders is filed accurately, timely and is easy to locate for future reference.
- Deal with general telephone and email enquiries regarding deliveries.
- Responsible for placing orders for the Institute using purchasing software.
- Providing a customer focused, high-quality administrative service for the Centre, dealing with enquiries from staff, students, and visitors.
CATERING ASSISTANT
(2025-01 - 2026-01)
- Ensured that student requests are met.
- Clean service area in a timely manner.
- Pot washing.
- Mopping and tidying the kitchen.
- Processing sales at the till.
CASHIER/SANDWICH ARTIST - FIRSTLINE RESTUARANT-SUBWAY - UMM AL QUWAIN, UNITED ARAB EMIRATES
(2017-10 - 2023-04)
- Welcomed customers with a warm smile to give them great customer experience.
- Took customer orders with proficiency.
- Processed POS (point of sale) purchases.
- Followed and achieved sales goals on a monthly and quarterly basis.
- Maintained in-stock in presentable condition.
- Remained knowledgeable on products offered and discussed available options.
- Cross sold products.
- Handled customer queries and complaints.
- Teamed up with co-workers to ensure proper customer service.
- Built productive trust relationships with customers.
- Complied with inventory control procedures.
- Suggested ways to improve sales (e.g. planning marketing activities, changing the store's design).
CALL CENTER REPRESENTATIVE - MTN UGANDA
(2014-05 - 2017-01)
- Complied diligently with all company rules, policies and procedures.
- Answered calls from clients and addressed their queries on the available services and products.
- Engaged in active listening with callers, confirming or clarifying information and diffusing angry clients as needed.
- Understood and strived to meet or exceed call Centre metrics while providing excellent consistent customer service.
- Made sales and recommendations to customers about services or products that suited their needs.
- Built lasting relationships with clients and other call Centre team members based on trust and reliability.
- Took part in training and other learning opportunities as organized by the company.
LEGAL RESEARCHER/ANALYST - HURINET-U-KAMPALA - KAMPALA, UGANDA
(2011-05 - 2013-07)
- Integrated various Laws related to human rights and freedoms.
- Made field studies in case study areas, such as Northern Uganda.
- Compiled, deliberated and presented reports gathered after field studies.
- Discussed apparent law reforms.
