Customer Service Advisor at Kent County Council (2025-06 – 2026-08)
- Provided professional customer service to residents, handling enquiries and requests through telephone, email and other customer contact channels.
- Listened to customers, identified their needs and provided clear, accurate information and guidance while maintaining a calm and helpful approach.
- Resolved customer issues and complaints where possible, escalating more complex cases to the appropriate team when required.
- Updated and maintained customer records accurately, ensuring information was recorded clearly and in line with confidentiality and data protection requirements.
- Processed customer requests and administrative tasks efficiently, working to service standards and agreed procedures.
- Worked closely with colleagues and other council teams to resolve enquiries and ensure customers received appropriate support and follow-up.
- Managed a varied workload, prioritising urgent enquiries while maintaining accuracy and a high standard of customer service.
Receptionist at Premier Inn, Maidstone (2023-06 – Present)
- Delivered exceptional front-of-house service, managing check-ins, check-outs, and guest inquiries with a focus on high quality customer satisfaction; resulting in 6 dedicated reviews and an overall 15% increase in positive online reviews (Google, TripAdvisor).
- Managed daily operations, including bookings, cash handling, and customer inquiries, with a focus on efficiency and client satisfaction.
- Trained new staff members on service standards and company procedures, improving overall team performance.
- Collaborated with management to implement new service strategies, leading to increased customer retention.
- Addressed customer complaints and feedback promptly, enhancing the overall guest experience.
- Assisted in waitressing and bar service during peak periods, ensuring timely service and maintaining a welcoming atmosphere.
- Provided housekeeping support, including room preparation and maintaining cleanliness standards throughout the hotel.
- Collaborated with back-of-house teams to streamline operations, handle guest complaints, and resolve issues promptly.
- Handled administrative tasks such as email correspondence, reservations, and stock management.
Warehouse Operative at Must Have Ideas, Snodland (2023-01 – 2023-06)
- Efficiently managed picking, packing, and dispatching of e-commerce orders to ensure timely delivery and customer satisfaction.
- Assisted with stock control, inventory checks, and restocking to maintain smooth warehouse operations.
- Operated various warehouse equipment and adhered to safety protocols to maintain a clean and organised work environment.
- Supported the team in handling high order volumes during peak seasons, consistently meeting productivity targets.
Store Assistant at LIDL, Maidstone (2022-03 – 2022-06)
- Delivered high-quality customer service, assisting shoppers with queries and providing product recommendations to enhance their experience.
- Efficiently handled checkout operations, including cash handling, card transactions, and resolving customer issues promptly.
- Maintained store cleanliness and organisation, restocking shelves and managing inventory to ensure product availability.
- Assisted with store opening and closing procedures, including cashing up and preparing the store for the next trading day.
- Supported team during busy periods and promotions, contributing to a smooth and efficient shopping environment.
Parental Leave at Career Break (2020-05 – 2022-03)
- Took a planned career break to focus on family and parenting responsibilities.
- Developed strong organisational, time management, and multitasking skills while managing household tasks and childcare.
Team Member (Front of House & Back of House) at Gourmet Burger Kitchen (GBK), Maidstone (2018 – 2019)
- Delivered exceptional front-of-house service, greeting customers, taking orders, and ensuring a welcoming dining experience.
- Assisted with food preparation and back-of-house operations, maintaining high standards of food safety and kitchen cleanliness.
- Supported colleagues during peak times by multitasking across different roles, from serving tables to managing kitchen tasks.
- Consistently received positive feedback from customers and contributed to a friendly, efficient team environment.
- Handled payments and processed transactions accurately, ensuring smooth and efficient customer service at all times.
