Phlebotomist - Kingston Hospital NHS Trust
(2024)
- Working part of a team and on my own to obtain blood samples from patients following hospital protocol.
- Working both on wards and in a busy outpatients department to obtain blood samples requested by doctors for inpatients and outpatients.
- The process involves confirming patients details, checking blood forms and blood request to make sure correct bottles are selected, explaining the procedure to patients and reassuring them about the procedure, withdrawing bloods safely and following hospital procedures and protocols, labelling bottles and forms accurately and clearly, storing samples safely for delivery, completing all records and entering data on computer systems.
- Blood samples taken from all types of patients including elderly, children, dementia, gp requests etc. experience using various needles and sizes and confidently taking blood from arm and back of the hand.
- Keys skills used; excellent communication skills, working under pressure in busy environment, ability to reassure patients, good time management and work well in a team and on my own initiative.
Healthcare Assistant - Imperial College, Michael Page
(2022-07 - 2024-12)
Outline: Worked closely with a speciality team which included healthcare assistants, a nurse, doctor, and professor
- SouthAsia Biobank International study
- Serving as an active member of the study consenting and explaining aspects of the study to patients with pre booked appointments. Dealing with questions from consent and what the process of the study is for those participating.
- Setting up patients on the ipad to complete HLQ (health and lifestyle questionnaire) and giving further assistance to those unable to use ipad or unable to read English.
- The screening process was 30mins and involved me taking measurements of their height, weight, waist, hip measurements and recording measurements for body fat, visceral fat and muscle mass.
- In addition, blood pressures readings, resting ECG, fundoscopy (taking photograph of their retina) and undertake venepuncture for biochemical analyses.
- Responsible for entering all data on ipad in the nHealth system making sure all data entered accurately and detailed and making sure all blood bottles labelled accurately and blood paperwork correctly completed.
- Basic health promotion advice on exercise, healthy eating and lifestyle changes was also given to patients and they were advised detailed advice would follow in their reports inline with their test results.
- Assisting in the lab which involved collecting blood samples and urine samples, scanning barcodes, labelling blood bottles, centrifuging and pipetting of samples and making sure samples were stored in correct sequence and in correct trays in line with guidelines and conditions of protocol.
- Ad hoc administration work encompassing making appointments for patients, greeting patients, completed arrival booking on 2 systems, dealing with report queries, answering the phone, preparing paperwork and labels for following day appointments
- My fluency in urdu, Punjabi and hindi has been an additional bonus in this role to make sure patients were comfortable and fully understood all the tests and procedures and also my language skills helped assisting patients to complete the questionnaire on the ipad.
- Other duties involved daily stock checking and downloading of ECG machine in clinic area so that during busy clinic periods clinic ran smoothly and in time. Clinic bays and equipment were cleaned in line with protocol after each patient making sure high standard of care was maintained and health and safety protocols were met.
- Key skills used were good communication skills, time management and organisational skills which allowed me to make sure patients appointments ran on time and clinic ran smoothly and efficiently in a busy clinical setting. My role required me to work individually and within a team to make sure that every day all tasks were completed in accordance to the protocol and health and safety was maintained throughout.
Phlebotomist - Maxis Healthcare
(2022-03 - 2022-06)
- Main role was taking blood samples from patients, dealing with all types of patients that were presented to me which varied in age groups and ethnicity.
- In my 3 month experience I took blood successfully from over 300 patients
- Dealing with various situations when taking blood samples for eg. Patients fainted, needle phobias, anxiety patients and also where language barrier was a problem and this required me to use many skills to handle the situation such as staying calm, good confidence, reassurance to patients and also providing support and good communication in all situations presented.
- My additional language skills in Urdu, Hindi and Punjabi helped in my role to make sure patients understood the process and were more relaxed in the clinic.
- Making sure all samples were correctly and clearly labelled and that they were ready to be collected in time for analysis at the lab.
- Key skills used were working under pressure and to time deadlines, good clear communication skills and quick thinking to deal with any situation that arose and making sure the work standard remained at a high and safe level in accordance to all the health and safety protocols in place.
Kitchen Assistant - Gumley House Convent School
(2017-11 - 2022-07)
- Preparing, cooking and serving children’s meals making sure all food and hygiene standards were met throughout the full process. Sort, store and distribute ingredients to make sure all meals were prepared in time by staff
- Maintaining clean work area, general cleaning duties in all areas, washing utensils, dishes and equipment being used day to day. Laying out tables and making sure store room was organised and well stocked to deal with busy periods. Helped with unloading off deliveries from suppliers and making sure correct stock was received by completing daily log sheet.
- Key skills involved working individually and within a team to tight deadlines, working calmy and efficiently under pressure, good time management, good clear communication skills with colleagues and children at the school making sure meals delivered were to a high standard in line with the protocols.
Kitchen Assistant - Buckingham Primary School
(2015-01 - 2017-11)
- Preparing, cooking and serving children’s meals making sure all food and hygiene standards were met throughout the full process. Sort, store and distribute ingredients to make sure all meals were prepared in time by staff
- Maintaining clean work area, general cleaning duties in all areas, washing utensils, dishes and equipment being used day to day. Laying out tables and making sure store room was organised and well stocked to deal with busy periods. Helped with unloading off deliveries from suppliers and making sure correct stock was received by completing daily log sheet.
- Key skills involved working individually and within a team to tight deadlines, working calmy and efficiently under pressure, good time management, good clear communication skills with colleagues and children at the school making sure meals delivered were to a high standard in line with the protocols.
Kitchen Assistant - Orchard Primary School
(2014-10 - 2015-01)
- Preparing, cooking and serving children’s meals making sure all food and hygiene standards were met throughout the full process. Sort, store and distribute ingredients to make sure all meals were prepared in time by staff
- Maintaining clean work area, general cleaning duties in all areas, washing utensils, dishes and equipment being used day to day. Laying out tables and making sure store room was organised and well stocked to deal with busy periods. Helped with unloading off deliveries from suppliers and making sure correct stock was received by completing daily log sheet.
- Key skills involved working individually and within a team to tight deadlines, working calmy and efficiently under pressure, good time management, good clear communication skills with colleagues and children at the school making sure meals delivered were to a high standard in line with the protocols.
General Assistant - Maswell Park Newsagent
(2014-01 - 2015-09)
- Dealing with customers, restocking items on shelves, stock management, general cleaning, dealing with customer queries in shop and working behind the till with day to day sales.
- Key skills good communication with all customers and using additional language skills for some customers. Working calmy under pressure during busy periods and making sure accurate payments and stock checks were done.
