Aishwarya S

Reliable and hardworking professional with 5+ years of experience in customer service, hospitality support, operations assistance, and administrative tasks. Experienced in handling customer enquiries, processing orders, maintaining stock and operational records, following workplace procedures, and supporting busy teams. Comfortable working in fast-paced environments, managing multiple priorities, and delivering high-quality service.

Flexible, dependable, and available for full-time opportunities.

Team Member – Customer Operations at Tikka Nation (2023-11 – Present)

• Delivered excellent customer service by handling customer orders, enquiries, payments, and service requests efficiently.
• Worked as part of a busy team to maintain smooth daily operations during peak periods.
• Prepared orders accurately while maintaining quality and service standards.
• Supported stock checks, inventory organisation, and basic operational tasks.
• Maintained cleanliness, organisation, and compliance with workplace procedures.
• Managed multiple tasks while working efficiently in a fast-paced hospitality environment.
• Communicated effectively with colleagues to ensure excellent customer experience.

Associate Consultant – Operations Support Associate at Capgemini (2019-11 – 2023-09)

• Supported daily business operations for an international retail organisation.
• Managed high volumes of customer requests, queries, and service-related activities.
• Maintained accurate records, trackers, and documentation to support operational processes.
• Coordinated with different teams to resolve issues and ensure timely completion of tasks.
• Followed company procedures, quality standards, and service-level requirements.
• Handled confidential information responsibly and maintained data accuracy.
• Recognized with Star Performer Award and Best Behavioural Award for teamwork and service excellence.

M.Sc. in Data Science – University of Hertfordshire (2023-09 – 2025-09)

B.Tech. in Electrical and Electronics Engineering – SRM Institute of Science and Technology (2015-07 – 2019-05)