Aiza

Friendly, reliable and hardworking Psychology undergraduate with experience across healthcare, education, retail and community settings. Strong communication, interpersonal and organisational skills, with experience supporting customers, children and young people from diverse backgrounds. Confident working independently and as part of a team, with a calm and adaptable approach in busy environments. Committed to providing excellent service and creating positive, welcoming environments.

Key Holder / Bubble Tea Barista at Bubble CiTea (2025-08 – Present)

• Open and close the store, ensuring the shop is prepared, organised and secure.
• Provide friendly and efficient customer service while handling orders and enquiries.
• Prepare bubble tea and other drinks to a high standard while maintaining food hygiene and cleanliness.
• Support and supervise team members during shifts, helping to maintain smooth day-to-day operations.
• Handle cash and card transactions accurately and assist with stock management and deliveries.
• Remain organised and calm in a busy environment while managing multiple tasks and prioritising customer needs.

Private Arabic Tutor at Self-Employed (2024 – Present)

• Provide one-to-one Arabic tutoring tailored to learners' abilities, goals and individual learning needs.
• Plan and deliver engaging lessons covering Arabic reading, pronunciation, vocabulary and comprehension.
• Adapt teaching methods to suit different learning styles and levels of ability.
• Build positive relationships with learners and provide encouragement and constructive feedback to support progress.
• Develop strong communication, patience, organisation and interpersonal skills through regular tutoring.

Retail Assistant at Batch'd (2025-05 – 2025-05)

• Managed stock levels, ensuring shelves and displays were fully stocked and products were rotated correctly.
• Operated the till efficiently, handling cash and card payments accurately.
• Provided friendly customer service, answered product enquiries and resolved issues professionally.
• Maintained shop cleanliness and hygiene standards through regular cleaning and organisation.
• Supported opening and closing duties, including setting up displays and securing the store.
• Assisted with deliveries, restocking and accurate labelling and placement of items.
• Worked collaboratively with team members to meet daily targets and provide a positive shopping experience.
• Adapted quickly to a fast-paced retail environment and responded effectively to changing priorities.

Youth Manager at Shawlands Social and Cultural Centre (2023-09 – Present)

• Engage confidently with the public and young people, developing strong interpersonal and communication skills.
• Plan and manage group activities, demonstrating strong organisation, leadership and time management.
• Help create safe and inclusive environments while developing patience, empathy and conflict-resolution skills.

Community Youth Club Volunteer at Glasgow Central Mosque (2024-12 – Present)

• Support the organisation and delivery of activities and events for young people within the community.
• Engage with children and young people from diverse backgrounds, creating a welcoming and inclusive environment.
• Assist with youth activities, games and educational sessions while ensuring participants feel supported and included.
• Communicate effectively with young people, parents and other volunteers.
• Develop teamwork, leadership, communication and interpersonal skills through community involvement.

Warehouse Assistant at Simple Online Pharmacy (2024-12 – 2025-04)

• Monitored and restocked inventory with a focus on accuracy and efficiency.
• Worked collaboratively to meet targets and fulfil orders in a fast-paced environment.
• Maintained high standards of cleanliness and followed health and safety guidelines.

Pharmacy Dispenser at Logan Pharmacy (2022-03 – 2024-11)

• Communicated with customers clearly and courteously, providing a professional and helpful service.
• Managed multiple tasks efficiently, including labelling, sorting stock and responding to customer queries.
• Maintained strong attention to detail and cleanliness while following pharmacy hygiene standards.

BSc (Hons) in Psychology