Aiza Muzaffar
MSc Immunology and Immunotherapy student at the University of Birmingham
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About
Enthusiastic and reliable MSc Immunology and Immunotherapy student at the University of Birmingham. Friendly, motivated, and hard-working individual with strong customer service and retail experience. Skilled at building rapport with customers, handling transactions, and maintaining high shop standards. Flexible and reliable, with proven ability to adapt quickly, cover shifts at short notice, and work effectively both independently and as part of a team.
Experience
Sales Executive- Money Expert/BT& EE Partnership at Sage Associates (2026-07 – 2026-09)
- Spoke with local households to assess broadband needs and explain available fibre options from BT and EE.
- Tailored product conversations to customers' household size, online activities, current provider and connection concerns.
- Used clear, customer-friendly communication to explain speeds, package pricing, switching processes and activation arrangements.
- Developed confidence in face-to-face customer engagement, objection handling and independent field-based work.
- Worked closely with team leaders, applying daily coaching to strengthen product knowledge and professional communication.
- Exceeded daily field goals.
Business Support & Customer Assistant at MuzAndMudi Trading (eBay Business) (2019-01 – Present)
- Build strong customer relationships through excellent communication and support.
- Handle enquiries, process orders and maintain accurate records.
- Create product listings and social media content to promote products.
- Manage bookkeeping, order tracking and customer queries.
Retail Assistant at Vintage Clothing Shop, Wolverhampton (2025-01 – 2026-01)
- Delivered outstanding customer service in a busy independent vintage clothing store.
- Assisted customers with styling advice and product recommendations.
- Operated the till and processed transactions accurately.
- Organised, steamed and replenished stock while maintaining attractive displays.
- Helped promote new arrivals through social media and visual merchandising.
- Maintained a clean, welcoming shop environment.
Volunteer Retail Assistant at British Heart Foundation (2023-05 – 2023-07)
- Supported the day-to-day running of a busy charity shop.
- Assisted customers and processed purchases professionally.
- Sorted, priced and displayed donated stock.
- Maintained high shop-floor standards and worked closely with staff and volunteers.
Retail Assistant at Cancer Research UK (2023-07 – 2024-01)
- Delivered friendly customer service and processed sales.
- Replenished stock and maintained attractive displays.
- Assisted with donations and daily shop operations.
- Worked as part of a team to provide an excellent shopping experience.
Technology Ambassador at University of Birmingham (2025 – Present)
- Provide technical support for staff and students during events.
- Troubleshoot AV equipment and prepare resources.
- Deliver excellent customer service while resolving technical issues.
STEM Presenter at Medical Mavericks (2024-07 – 2025-08)
- Delivered engaging STEM workshops to schools.
- Prepared equipment and educational resources.
- Confidently communicated with students, teachers and parents.
Laboratory Technician at Aston University (2023-09 – 2024-07)
- Prepared laboratory resources and teaching materials.
- Maintained stock levels and organised equipment.
- Supported laboratory administration and documentation.
Teaching Assistant at St Matthias Secondary School (2019-01 – 2020-01)
- Supported teachers in delivering engaging lessons and classroom activities
- Provided one-to-one and small group support to help students achieve their learning goals.
- Prepared classroom resources and maintained an organised learning environment.
Education
MSc in Immunology and Immunotherapy – University of Birmingham (2025 – 2026)
BSc in Biomedical Science – Aston University (2021 – 2025)
