Sales Executive- Money Expert/BT& EE Partnership at Sage Associates (2026-07 – 2026-09)
- Spoke with local households to assess broadband needs and explain available fibre options from BT and EE.
- Tailored product conversations to customers' household size, online activities, current provider and connection concerns.
- Used clear, customer-friendly communication to explain speeds, package pricing, switching processes and activation arrangements.
- Developed confidence in face-to-face customer engagement, objection handling and independent field-based work.
- Worked closely with team leaders, applying daily coaching to strengthen product knowledge and professional communication.
- Exceeded daily field goals.
Business Support & Customer Assistant at MuzAndMudi Trading (eBay Business) (2019-01 – Present)
- Build strong customer relationships through excellent communication and support.
- Handle enquiries, process orders and maintain accurate records.
- Create product listings and social media content to promote products.
- Manage bookkeeping, order tracking and customer queries.
Retail Assistant at Vintage Clothing Shop, Wolverhampton (2025-01 – 2026-01)
- Delivered outstanding customer service in a busy independent vintage clothing store.
- Assisted customers with styling advice and product recommendations.
- Operated the till and processed transactions accurately.
- Organised, steamed and replenished stock while maintaining attractive displays.
- Helped promote new arrivals through social media and visual merchandising.
- Maintained a clean, welcoming shop environment.
Volunteer Retail Assistant at British Heart Foundation (2023-05 – 2023-07)
- Supported the day-to-day running of a busy charity shop.
- Assisted customers and processed purchases professionally.
- Sorted, priced and displayed donated stock.
- Maintained high shop-floor standards and worked closely with staff and volunteers.
Retail Assistant at Cancer Research UK (2023-07 – 2024-01)
- Delivered friendly customer service and processed sales.
- Replenished stock and maintained attractive displays.
- Assisted with donations and daily shop operations.
- Worked as part of a team to provide an excellent shopping experience.
Technology Ambassador at University of Birmingham (2025 – Present)
- Provide technical support for staff and students during events.
- Troubleshoot AV equipment and prepare resources.
- Deliver excellent customer service while resolving technical issues.
STEM Presenter at Medical Mavericks (2024-07 – 2025-08)
- Delivered engaging STEM workshops to schools.
- Prepared equipment and educational resources.
- Confidently communicated with students, teachers and parents.
Laboratory Technician at Aston University (2023-09 – 2024-07)
- Prepared laboratory resources and teaching materials.
- Maintained stock levels and organised equipment.
- Supported laboratory administration and documentation.
Teaching Assistant at St Matthias Secondary School (2019-01 – 2020-01)
- Supported teachers in delivering engaging lessons and classroom activities
- Provided one-to-one and small group support to help students achieve their learning goals.
- Prepared classroom resources and maintained an organised learning environment.
