Systems Specialist – Storage & Backup - University of East Anglia (UEA) - Norwich, England
(2022-08)
- Manage enterprise storage and backup infrastructure supporting academic, research and business-critical workloads.
- Administer SAN storage, replication, performance tuning and backup platforms ensuring high availability and data protection.
- Support IBM Elastic Storage Scale (GPFS) for HPC and research environments.
- Lead root cause analysis for complex infrastructure issues and drive continual service improvements.
- Collaborate with infrastructure, security and application teams to maintain resilient enterprise platforms.
- Perform capacity planning, firmware upgrades and infrastructure optimisation.
- Ensure backup compliance and disaster recovery readiness across enterprise systems.
Systems Integration Specialist (SME & Technical Team Lead) - NTT DATA
(2020-08 - 2022-04)
- Served as SME for enterprise storage, backup and infrastructure services supporting global customers.
- Led an 8-member engineering team delivering technical operations and service improvements.
- Managed enterprise storage platforms, backup environments and disaster recovery solutions.
- Delivered storage migrations, infrastructure upgrades and capacity expansion initiatives.
- Led major incident resolution, root cause analysis and technical investigations.
- Worked closely with customers, vendors and internal stakeholders to ensure high availability.
IT Delivery Consultant – L2/L3 Infrastructure Support - DXC Technology
(2016-09 - 2020-08)
- Delivered L2/L3 support for enterprise storage, backup and infrastructure environments.
- Administered IBM Spectrum Protect (TSM), NetBackup, VMware and SAN storage.
- Supported backup services protecting thousands of production servers.
- Performed storage provisioning, firmware upgrades, performance tuning and capacity planning.
- Participated in disaster recovery planning, testing and resilience initiatives.
- Resolved complex production issues while consistently achieving SLA targets.
IT Delivery Consultant – L2/L3 Infrastructure Support - Hewlett Packard Enterprise (HPE)
(2016-09 - 2017-04)
- Supported enterprise storage and backup platforms in mission-critical environments.
- Assisted with storage migrations, hardware refreshes and infrastructure maintenance.
- Delivered operational support while maintaining high service availability.
Systems Analyst – Infrastructure Support - Tata Consultancy Services (TCS)
(2010-07 - 2016-09)
- Delivered enterprise storage, backup and infrastructure support across large-scale production environments.
- Administered IBM Tivoli Storage Manager (IBM Spectrum Protect), SAN storage and enterprise backup solutions.
- Managed backup operations, restore requests and data protection for critical business systems.
- Supported disaster recovery testing and business continuity planning.
- Collaborated with global teams to resolve complex technical issues and improve operational efficiency.
