Scrum Master - Screwfix UK LTD
(2021-01)
- Implemented Agile and Scrum: Executed Agile methodologies and the Scrum framework for the project, streamlining internal processes and boosting efficiency, resulting in a 30% reduction in project delivery times.
- Fostered Cross-functional Collaboration: Coordinated efforts between developers, designers, and stakeholders to align digital initiatives with strategic goals, improving team synergy and project outcomes.
- Ensured Quality Assurance: Established rigorous QA processes and collaborated with QA teams to ensure high standards of deliverables, reducing bugs and errors by 50%.
- Monitored Performance: Tracked and analysed performance metrics, implementing optimisation techniques that enhanced speed and reliability, contributing to a 15% improvement in overall system performance.
- Maintained Project Documentation: Produced detailed project documentation and provided regular updates to senior management, ensuring transparency and informed decision-making.
- Facilitated Scrum Ceremonies: Spearheaded over 150+ Scrum ceremonies, including daily stand-ups, sprint planning, sprint reviews, and retrospectives, to support web and mobile application development projects using the Scrum Framework. Conducted over 80+ retrospectives to identify areas for improvement and facilitated action plans to address issues and increase team performance.
- Coached Agile Practices: Championed agile best practices and agile culture across the organisation, including training and coaching stakeholders on agile principles and values.
Scrum Master - Furniture Village
(2018-03 - 2020-11)
- Executed Agile methodologies and Scrum framework: Led Salesforce Commerce Cloud deployment at Furniture Village; streamlined internal processes and boosted customer satisfaction, resulting in a 35% increase in repeat business.
- Managed Delivery Planning: Engaged with the Product Owner to ensure the deliverability of the product roadmap on time and above customer expectations, advising on technology best practice approaches and methods to achieve desired business outcomes.
- Facilitated and Collaborated: Led grooming sessions with the PO, BA, Tech Lead, and QA lead, assisting in translating technical requirements in the backlog into technical delivery terms.
- Aligned CRM solutions with Business Objectives: Ensured the CRM deployment aligned with Furniture Village's strategic goals, delivering solutions that exceeded customer expectations.
- Drove Impediment Removal: Took ownership to resolve issues and blockers, collaborating with other development/product teams on interdependencies or through a Scrum-of-Scrum ceremony.
- Monitored and Optimised Performance: Actively monitored Sprint Burndown, Burn-up, and Release Burndown charts to track team velocity and sprint progress.
- Streamlined Internal Processes: Improved internal workflows and collaboration among cross-functional teams, boosting operational efficiency and productivity.
- Managed JIRA Boards: Collaborated with the enterprise Jira Admin team to support and configure Kanban boards in JIRA to help optimise the team's work activities.
Scrum Master /Project Management Officer - Career Insights
(2016-01 - 2018-02)
- Delivered Project Reporting and Documentation: Produced detailed weekly reports on project status, including progress on deliverables, key milestones, and risk assessments. Created and maintained comprehensive project documentation such as RAIDS (Risks, Assumptions, Issues, and Dependencies), lessons learned reports, and status updates, ensuring 100% accuracy and providing actionable insights to support senior stakeholders.
- Enhanced Team Well-being and Development: Initiated and led various team-building activities and workshops, improving team cohesion and communication. Developed strategies to monitor and enhance team morale, resulting in increased team engagement and productivity. Implemented feedback mechanisms that improved overall team satisfaction.
- Advanced Agile Practices and Coaching: Collaborated with seasoned Scrum Masters to transition from 'Doing Agile' to 'Being Agile', focusing on guiding the team to fully adopt Agile principles, resulting in a 40% improvement in team responsiveness and adaptability.
Facilitated
Agile ceremonies and promoted a culture of continuous improvement, contributing to increased project delivery efficiency.
- Fostered Self-Organisation and Cross-Functionality: Coached and mentored team members to enhance self-organisation, leading to a reduction in the need for managerial intervention. Promoted cross-functional collaboration, increasing team versatility and enabling members to contribute effectively across various project tasks.
- Mediated and Resolved Conflicts: Acted as a mediator to resolve conflicts and improve team communication, resolving 90% of conflicts within one week, leading to improved team harmony and workflow. Proactively identified and removed impediments, resulting in a boost in overall team productivity.
- Monitored Performance and Improved Processes: Monitored and analysed team performance metrics to identify improvement areas. Implemented process changes that led to increased team efficiency and reduction in project delays. Conducted regular reviews and retrospectives for continuous process refinement, resulting in ongoing incremental improvements.
- Coordinated and Supported Meetings: Organised and supported programme and project meetings, ensuring 95% adherence to meeting agendas and objectives. Took accurate minutes and tracked action items, resulting in improved follow-through on decisions and commitments. Facilitated effective meetings, improving overall meeting efficiency.
- Engaged Resources and Experts: Engaged with subject matter experts for accurate task duration and resource need estimations. Coordinated with experts to align on project requirements, resulting in reduced resource-related discrepancies and more accurate project planning. Ensured 100% of resource allocations met project timelines and expectations.
