Akash

Hospitality professional who blends precision with a relaxed, personality-led approach to guest care. Experienced in financial oversight, F&B management, and team development. A cocktail enthusiast who brings creativity and craft to every operation. Skilled in VIP relations, staff scheduling, and customer satisfaction. Calm under pressure, with an instinct for turning busy service into a memorable, effortless guest experience.

Team leader/ Em sherif at Harrods (2024-09 – 2026-01)

• Led front-of-house service for a high-end clientele, setting the tone for every shift.
• Trained and mentored team members on service standards, etiquette, and menu knowledge.
• Managed reservations and seating to balance guest flow with the restaurant's exclusive feel.
• Acted as the main point of contact for VIP guests, ensuring a personalised, attentive experience.
• Coordinated closely with the kitchen to keep timing and presentation consistent during peak service.
• Resolved guest concerns on the spot, protecting the restaurant's reputation for premium service.
• Oversaw staff scheduling and shift coverage to maintain service quality across all sittings
• Upheld health, safety, and hygiene standards in line with company and regulatory requirements.

Waiter at The original ivy, west end (2023-01 – 2024-09)

• Delivered fast, polished table service in one of London's busiest and most recognisable restaurants.
• Took orders accurately under pressure, balancing speed with attentiveness.
• Built rapport with regulars and high-profile guests, reading what kind of service each table wanted.
• Upsold drinks, specials, and desserts naturally, without it feeling like a sales pitch.
• Worked closely with kitchen and bar teams to keep ticket times tight during full-capacity service.
• Maintained presentation and cleanliness standards across the section throughout service.

Assistant Manager / Event Planner at Kunnathur Mana Heritage Resort (2021-01 – 2023-01)

• Planned weddings, corporate functions, and cultural retreats with full event coordination.
• Managed vendor management, scheduling, and budgeting to keep events running smoothly.
• Monitored financial performance, tracked sales, and applied CC strategies.

Bachelor of Business Administration – H.G university (2018 – 2021)

MSc in International Business Management – London Metropolitan University (2023 – 2024)