Akila Springer
Ex Duty Manager/Cook
Hire this person
Send a job offer directly to this candidate
About
- Recruiting, Training and Motivating Staff
- Keeping Up to Date with licensing legislation and taking legal responsibility of the premises.
- Ensuring all Alcoholic beverages are kept in good condition.
- Enforcing Health and Safety and Maintaining the premises
- Managing Kitchen Staff
- Preparing Food to High Standards
- Stock Control – ordering of stock both wet and dry.
- Customer Service
- SIA Badge Holder
- Key Holder
- Emergency First Aider
- Food and Hygiene Certificate Level 2
- NVQ in Management and Team Leader Levels 2 & 3
Experience
2004- 2007 HMCS Birmingham Magistrates Court Administrative Assistant
- Organising Files for trials
- Collating information for Trials
- Answering urgent faxes and all other correspondence
- Dealing with internal and external calls
- Management of court diaries
- Daily office duties adhered to
- Booking of interpreters for hearings
- Word processing of correspondence etc.
- Securing Charge sheets and other court documentation to court files
- Dealing with the distribution of 1st Class, 2nd class and DX Post
2003 - 2004 AWG Facilities Ltd Call Centre Operative Birmingham
- Dealing with Tenant Enquiries
- Answering 30 –100 calls per day
- Liaising with our House Managers, housing offices and Service Companies regarding repairs
- Dealing with Customer complaints Regarding repairs. Excellent customer service skills
- Worked to very strict deadlines.
- Always ensured that Health and Safety procedures were in place.
- General Office Duties
July 2003 – October 2003 HMRC Magistrates Court Birmingham
- Temp Staff Full Time Administrative Assistant
- Word Processing of Letters, etc
- Dealing with internal and external calls
- Collection of statistic
- Management of Court Diaries
- Daily office duties
- Booking interpreters for cases
- Filing
2002 – July 2003 The Merchant Stores Birmingham
- Full Time Trainee Manager
- Responsible for every day running of the bar.
- Dealt With Refunds and complaints.
- Selling of high-quality food and beverages to customers
- In House Training Completed
- Bookkeeping of Accounts
November 2001 – April 2002 the Newt and Cucumber
- Full Time Trainee Supervisor
- Dealt With Refunds and complaints.
- Supervising of Staff 5 -15
- Responsible for every day running of the bar
- Selling of high-quality food and beverages to customers
- In House Training Completed
- Customer Services
May 2001 – November 2001 The Merchant Stores Birmingham City Centre
- Part time waitress/Bar Staff
- Dealt with refunds and complaints
- Selling Non/alcoholic Beverages Hot and Cold
- Customer Services
- In-House Training completed.
August 1998 – May 2001 Britannic Warehouse (Wholesale Cash and Carry)
- Customer Service Assistant/Cashier
- Stock Taking
- Stock rotation
- Making sure displays were up to date Putting away deliveries and checking invoices.
Education
2009 – 2014 University of Wolverhampton BA Honors
LLb Law Honors Degree Pass
2008 – 2009 Matthew Boulton College
BTEC National in Applied Law Merit
BTEC National in Business Pass
ILM Certificate in Team Leading Pass
1997 – 2001 Sutton Coldfield College
NVQ Business Administration level 2 Full Award
NVQ Business Administration level 3 Full Award
Ilex Legal Secretaries Diploma Pass
Ilex Vocational Legal Studies Merit
Integrated Business Technology 2 Pass
RSA Text Processing Stage 1, 2, 3 Pass, Pass, Pass
RSA Word Processing Stage 1, 2, 3 Pass, Pass, Pass
RSA audio Typewriting Stage 1, 3 Distinction, Pass
RSA Typewriting Stage 1 Distinction
Document Presentation Stage 3 Pass
Mail merge Stage 2 Pass
Clait Stage 1
1992 – 1997 Holy Trinity R C. School - Birmingham
I was educated to a very high standard and studied up to GCSE Standard and gained excellent qualifications in 9 subjects
