Finance Administrator - HM Revenue & Customs - Reading
(2021-07 - 2021-12)
- Conducted self-checking and carried out tasks under general supervision via Teams and training.
- Managed inbox, ensuring timely actioning of emails and correspondence.
- Assisted with tax returns and handled customer service-related queries.
- Administered Office 365 and company systems, maintaining accurate and up-to-date records.
- Reviewed and followed company guidelines, ensuring adherence to administrative procedures.
- Led manager data checks and provided floor walking training for systems and emails.
- Prepared files to be sent to court for tax fines, ensuring compliance with legal procedures.
- Managed work assignments, records, and contributed to team meetings focused on performance and productivity.
- Delivered exceptional customer service skills, both verbally and in writing.
Receptionist/Administrator - HM Prison & Probation Service - Reading
(2017-03 - 2020-02)
- Answered phone calls, managed emails, and handled room bookings while maintaining accurate records.
- Prepared induction packs for service users, ensuring clarity and compliance.
- Performed reception and administrative duties in a fast-paced environment.
- Monitored building security by locking the premises and overseeing security cameras at the end of each shift.
- Kept abreast of health and safety procedures through ongoing training.
- Managed customer complaints effectively, ensuring resolution and satisfaction.
- Oversaw group-based interventions to help service users reintegrate into society.
- Interpreted for officers and probation support officers during case-related inquiries and personal discussions.
Receptionist and Administrator - Bupa Private Hospital - Reading
(2016-11 - 2017-01)
- Managed reception duties, including answering queries, scheduling appointments, and handling patient records.
- Coordinated administrative tasks, ensuring a smooth operation within the hospital.
Senior Operations Administrator - SMS Environmental Ltd - Theale
(2016-07 - 2016-11)
- Served as the first point of contact for customers, tracking job applications and opportunities.
- Created detailed spreadsheets for engineers using the SMS system, providing timely work opportunities.
- Sent email invitations and recorded data on engineer appointments, ensuring accuracy and clear communication.
- Addressed customer queries and complaints related to engineer schedules and work assignments.
- Collaborated with recruitment agencies (Reed, CV Library, Manpower, Gravity Personnel) to source suitable engineers for assignments.
Data Researcher - Livingstone Technologies - Reading
(2016-03 - 2016-06)
- Processed and entered confidential data into bespoke spreadsheets.
- Utilised SAP systems and Office 365 for data management and reporting.
- Ensured compliance with data protection laws while managing sensitive information.
Telemarketing Consultant - Self-employed
(2015-12 - 2016-04)
- Conducted outbound calls to meet customer expectations and address electricity billing queries.
- Scheduled leads, provided survey information, and consistently met KPI targets.
- Maintained professionalism when handling difficult customers, ensuring satisfaction and resolution.
Customer Services/Cashier - Wilkinsons Retail - Reading
(2013-04 - 2015-11)
- Managed cashier duties, greeted customers, and performed stock management tasks.
- Handled returns and complaints, following company procedures to resolve issues.
- Assisted customers with special needs and provided support at tills.
- Facilitated lottery ticket sales and payouts, ensuring accuracy and compliance.
Directorate of Planning Support Technician - Reading Borough Council - Reading
(2014-09 - 2015-07)
- Registered planning applications and managed cheques online.
- Coordinated the display of site notices and communicated effectively with clients in Urdu, Punjabi, and English.
- Provided customer service via phone and email, ensuring accurate updates to client accounts and data protection compliance.
Call Centre Telemarketing Adviser - Quantum Marketing Services - Reading
(2012-01 - 2012-03)
- Conducted telephone surveys for leading UK companies, meeting sales targets.
- Promoted sales and services while building rapport with customers.
- Participated in group training sessions and consistently achieved performance targets.
Various positions - Multiple employers
(2021-01 - 2025-12)
Career Break - Spent some time out of work due to health issues and now looking to get back to building a career.
