Alaadeen Baileche

A reliable and adaptable individual with strong communication and customer service skills developed through experience working in fast-paced airport environments. Confident working independently and as part of a team, with the ability to remain calm and organised under pressure. Quick to learn new skills, solve problems efficiently, and provide professional support to customers and colleagues.

Aviation Personnel - Kuwait Airways

(2023-01 - 2026-12)

• Assisted with passenger flow management during busy periods to maintain organisation and safety at check-in areas
• Managed luggage weighing and tagging efficiently while delivering high-quality customer service
• Supported business and first-class passengers with professional and attentive assistance
• Provided passengers with clear guidance regarding terminal facilities, lounges, dining areas, and airport services

Customer Service Representative - ETHOS - Heathrow Airport

(2023-01 - 2024-12)

• Managed crowd flow during peak travel times to maintain an organised airport environment
• Assisted passengers with transport information, flight details, gate changes, and general enquiries
• Supported airport operations during emergency situations by following safety procedures and protocols
• Delivered professional customer service in a fast-paced and high-pressure environment

Logic Studio School (2020-01 - 2022-12)

BSc - Digital Media - Brunel University (2022-01 - 2023-12)