Alabi Matthew

Versatile, compassionate, and highly organized professional with cross-sector experience spanning healthcare support, administration, procurement, warehouse operations, hospitality, and customer service. Recognized for delivering high standards of support and operational efficiency within fast-paced and demanding environments while maintaining professionalism, compassion, and attention to detail. Experienced in providing person-centered care and practical support to individuals in residential, hospital, and community settings, ensuring dignity, respect, safeguarding, and wellbeing at all times.

Skilled in personal care assistance, patient support, infection prevention, cleaning and sanitation, facility maintenance, and working collaboratively within multidisciplinary teams to achieve positive outcomes. Possesses strong administrative and organizational capabilities, including record management, data entry, procurement coordination, stock handling, scheduling, and maintaining confidential information in line with policies and procedures. Confident in the use of Microsoft Office applications, databases, and digital systems, with the ability to quickly adapt to new technologies and working practices.

A proactive and dependable team player with excellent communication, interpersonal, and problem-solving skills, capable of managing competing priorities, working independently, and meeting deadlines efficiently. Demonstrates a strong commitment to health and safety, equality, inclusion, and delivering quality service across all areas of responsibility.

Care Assistant - Testimony Assembly Social Care

(2026-02)

• Assisting residents with washing, bathing, dressing, and personal hygiene
• Supporting residents with toileting and continence care while preserving dignity and privacy
• Assisting with mobility using walking aids, hoists, and other support equipment
• Ensuring residents remain comfortable, safe, and emotionally supported
• Assisting residents with meals, feeding support, hydration, and nutrition monitoring
• Helping residents maintain daily routines including morning and evening care
• Monitoring and reporting changes in residents' health, mood, or behavior
• Maintaining accurate care records and updating care notes appropriately
• Providing emotional support and companionship to residents living with dementia and memory loss
• Managing challenging behaviors calmly, professionally, and respectfully
• Encouraging independence and promoting person-centered care practices
• Following safeguarding procedures and confidentiality regulations at all times
• Working collaboratively with healthcare professionals, families, and colleagues
• Maintaining a clean, safe, and hygienic care environment

Health Care Assistant - General Hospital Ogbomosho

(2024-12 - 2025-09)

• Supervised and supported care assistants in delivering compassionate patient care
• Assisted with personal care and daily support for patients
• Developed and reviewed individualized care plans tailored to patient needs
• Monitored and recorded vital signs, reporting concerns promptly
• Supported medication administration in accordance with healthcare policies
• Facilitated patient activities promoting independence and emotional well-being
• Maintained effective communication with patients and family members
• Assisted with training and mentoring newly recruited healthcare assistants
• Ensured compliance with infection prevention and health & safety standards

Procurement Manager - AHAR AGRO LIMITED

(2023-01 - 2023-12)

• Develop and implement procurement strategies aligned with the company's business objectives
• Identify reliable suppliers, farmers, cooperatives, and aggregators across agricultural regions
• Source high-quality agricultural commodities such as raw cashew nuts, sesame seeds, soybeans, cocoa, coffee, hibiscus flowers, ginger, and other export products
• Build a sustainable and diversified supplier network to minimize supply risks
• Establish and maintain long-term relationships with farmers, suppliers, buying agents, and cooperatives
• Evaluate supplier performance based on quality, pricing, delivery, and reliability
• Conduct supplier audits and ensure continuous improvement in supplier performance
• Resolve supplier disputes professionally while maintaining strong business partnerships
• Lead negotiations on pricing, payment terms, delivery schedules, and contractual agreements
• Secure competitive pricing without compromising quality
• Identify cost-saving opportunities through effective negotiation and strategic purchasing
• Monitor procurement budgets and ensure purchases remain within approved financial limits
• Monitor domestic and international agricultural commodity markets
• Analyze price trends, seasonal production patterns, weather impacts, and demand fluctuations
• Prepare procurement forecasts based on market intelligence
• Advise senior management on procurement risks and market opportunities
• Ensure all procured commodities meet company quality standards and export specifications
• Coordinate quality inspections before purchasing and shipment
• Ensure compliance with food safety regulations, export standards, and company policies
• Collaborate with quality assurance teams to reduce product rejection rates
• Coordinate procurement activities with logistics, warehouse, production, and export departments

Procurement & Quality Control Officer

Developed and implemented effective procurement strategies and operational procedures to support smooth, efficient, and cost-effective supply chain operations.

• Conducted detailed inspections, testing, and quality assessments of cocoa and cashew products at customer stores before stock transfer to the warehouse, ensuring compliance with company standards and industry regulations
• Ensured accurate and timely procurement processes to meet production targets and operational demands without delays
• Prepared procurement reports, market analysis, and weekly documentation to support operational planning and management decision-making
• Executed cocoa and cashew purchasing contracts while ensuring full compliance with company policies, contractual agreements, and regulatory requirements
• Evaluated suppliers, negotiated pricing terms, and maintained strong supplier relationships to ensure quality products, reliability, and timely deliveries
• Monitored supplier performance and verified supplier information to improve service delivery and cost efficiency

Customer Service Representative

• Delivered excellent customer service by responding professionally and efficiently to customer enquiries, complaints, and requests
• Assisted customers in person, over the phone, and through email communication while maintaining a positive and friendly attitude
• Resolved customer issues promptly, ensuring high levels of customer satisfaction and service quality
• Handled cash transactions, payments, and billing processes accurately in line with company procedures
• Maintained strong product and service knowledge to provide accurate information and recommendations to customers
• Processed orders, bookings, and customer requests while ensuring attention to detail and accuracy
• Managed challenging situations calmly and professionally, using problem-solving skills to resolve conflicts effectively
• Worked collaboratively with team members and management to achieve customer service targets and operational goals
• Maintained accurate customer records, reports, and documentation in compliance with company policies and confidentiality standards
• Demonstrated strong communication, interpersonal, and organizational skills in a fast-paced work environment
• Supported daily business operations by assisting with administrative tasks, stock monitoring, and general customer support duties
• Built positive relationships with customers to encourage repeat business and maintain the company's professional reputation