Alagappan Ramanathan

Low-code BPM specialist with 4+ years' experience delivering Pega solutions in case management, workflows, UI design, API integrations, and cloud-enabled automation. Strong in client engagement, agile delivery, and translating business needs into scalable low-code solutions.

With strong foundation in AWS services looking to grow as a software developer and stay with the current trends.

SOFTWARE DEVELOPER | AFLAC NORTHERN IRELAND | NOV 2023 – PRESENT • Led design & architecture of Pega escalation workflows with dynamic routing, SLA, UI/UX, notifications & reporting, achieving 92% adoption.

• Implemented Pega workflows & REST API integrations for claimant database management, including migration to Customer Service Framework.
• Integrated Pega with AWS Neptune via Lambda, reducing API latency by 500s, and delivered BIX pipelines to BI platforms.
• Designed UI (Sections, Portals), processes & flows for customer service apps, ensuring scalable business architecture and seamless integrations.
• Improved code quality with a three-tier framework, unit testing standards, and best practices via code reviews & mentoring.
• Strengthened security with OIDC, OAuth2/SAML, and IAM role-based access configurations.
• Provided technical leadership in story prioritization, deployment oversight, risk assessment & mentoring.
• Streamlined deployments on server via CI/CD pipelines with Deployment Manager and optimized performance using Pega PDC.
• Built POCs integrating Pega DX APIs with Angular front-end (Constellation UI) for responsive enterprise solutions.

Associate Business

Analyst | Infosys Ltd – Allianz Global | Dec 2020 – Sep 2022 • Enhanced underwriting workflows with pricing & risk APIs in Pega.

• Developed XML stream/parse rules for SOAP integrations and PDF automation.
• Participated in Agile ceremonies, feasibility analysis, and acceptance testing.
• Provided on-call cloud app support with root cause analysis & documentation.
• Collaborated with BAs and QA teams for requirement validation.
• Resolved escalation production incidents by troubleshooting code errors and bottlenecks.

EDUCATION DETAIL • MSc Advanced Computer Science – Newcastle University, UK (2022– 2023) • B.E. Computer Science & Engineering – Anna University, India (2016– 2020)