Alamgir Kabir

Handled customer enquiries, processed orders and ensured timely delivery. Managed incoming orders, verified stock availability and communicated updates to customers. Processed customer returns and managed refund requests while coordinating with the wider team.

Administrative Assistant - Professional FA Accessories - Stockport, Manchester

(2023-03 - 2026-04)

• Handled customer enquiries, processed orders and ensured timely delivery.
• Managed incoming orders, verified stock availability and communicated updates to customers.
• Processed customer returns and managed refund requests while coordinating with the wider team.
• Monitored stock levels, updated inventory records and communicated with customers regarding availability.
• Organised shipping schedules, liaised with couriers and ensured on-time delivery of all orders.
• Managed paperwork, updated databases and assisted with customer queries.
• Managed online orders, tracked shipments and resolved customer concerns related to dispatch.
• Processed warranty claims and communicated with customers regarding replacements.

Front of House - Eastern Revive - Warrington

(2022-08)

• Delivered excellent customer service in a busy restaurant environment.
• Maintained cleanliness and presentation of all service areas.
• Handled customer queries professionally and in a timely manner.
• Worked efficiently in a fast-paced, high-volume setting.
• Processed payments and managed customer transactions accurately.
• Coordinated with kitchen staff to ensure timely service.
• Assisted with opening and closing duties.
• Ensured compliance with food hygiene and health and safety regulations.

Bachelor of Business Studies - BBS - National University, Bangladesh (2014 - 2017)