Head of Commercial Development & Strategy at ARGA Solutions Ltd (2025-10 – Present)
Joined an early-stage 3PL operation to develop scalable commercial and operational infrastructure, reporting directly to the Director.
- Built the end-to-end commercial process from inbound enquiry and discovery through quotation, onboarding, goods-in and invoicing.
- Implemented a scalable WMS for the 300m² warehouse operation and developed OpenCRM with new routines, automations, quotation and invoicing processes.
- Structured and analysed 4,500+ raw leads, using defined AI-assisted scoring parameters to validate, deduplicate, segment and prioritise prospects against the ideal customer profile.
- Designed standardised pricing and quotation frameworks and developed targeted outbound campaigns based on market and customer segmentation.
- Lead consultative discovery with prospective 3PL customers, translating operational requirements into appropriate service solutions.
- Oversee warehouse operations and P&L performance, advising the Director on commercial strategy, systems, processes and brand positioning.
Machine Operator at RSJ Lincoln (2025-07 – 2025-10)
National Sales Manager at Boulder Developments Ltd / SuperFOIL Insulation (2025-03 – 2025-07)
Progressed from Internal Sales Representative through training, Customer Service and Customer Success management to leadership of the national Business Development function.
- Led 4 Business Development Executives and 2 Customer Service Executives, developing business across architects, contractors, housebuilders, merchants, local authorities and end users.
- Managed consultative business development across typical project/order values of £15k–£75k and developed a major tender representing approximately £2.6m in potential profit.
- Acted as senior escalation point for at-risk accounts, resolving commercial and service issues while protecting margin and avoiding unnecessary discounting.
- Introduced structured Business Development-to-Account Management handovers and standardised technical information gathering for project specifications.
- Led team coaching, daily stand-ups, monthly sales meetings, IDS problem-solving, performance improvement and disciplinary processes.
Manager of Customer Success at Boulder Developments Ltd / SuperFOIL Insulation (2025-01 – 2025-03)
Customer Service Manager at Boulder Developments Ltd / SuperFOIL Insulation (2024-01 – 2024-12)
Customer Service Supervisor at Boulder Developments Ltd / SuperFOIL Insulation (2023-01 – 2023-12)
Internal Sales Team Trainer at Boulder Developments Ltd / SuperFOIL Insulation (2023-01 – 2023-12)
Internal Sales Representative at Boulder Developments Ltd / SuperFOIL Insulation (2022-12 – 2023-12)
Earlier progression within the company from December 2022.
- Built the company's first structured onboarding programme, delivering training for an initial cohort of 7 recruits alongside personal sales responsibilities.
- Progressed from individual contributor to responsibility for a 13-person team, supporting coaching, development and performance management.
- Helped transition the function from reactive Customer Service towards solution-led Customer Success, while developing a pull-through sales approach connecting end-user demand with merchant opportunities.
General Manager at The Printers Draft (2021-10 – 2022-08)
Full P&L and operational responsibility for an independent 92-capacity pub and live-music venue.
- Introduced health and safety procedures, staff training and operational controls after inheriting significant compliance, stock and workforce-management issues.
- Reduced weekly labour expenditure by approximately 45%, from c.£2,000 to c.£1,100, through improved workforce planning and rota management.
- Improved inventory efficiency and reduced stockholding through tighter purchasing controls and use of EPOS/trading data.
- Delivered approximately £25,000 operating profit, with responsibility for labour, stock, pricing, cash and operating expenditure.
- Managed staff and coordinated live events with external promoters and organisers.
President (Elected) at Bishop Grosseteste Students' Union (2019-01 – 2020-12)
- Secured the first increase in University Block Grant funding in six years, using additional funding to establish a new permanent full-time position.
- Increased the operational and events budget from approximately £220k to £265k and delivered approximately a £40k year-end surplus, supported by new commercial revenue streams.
- Restructured elected representation into a four-hub model and contributed to senior Students' Union and University governance.
Second Chef at Marston's (2022-08 – 2022-11)
Residential Youth Support Worker at Homes2Inspire (2020-03 – 2021-09)
Bar Supervisor at Marston's (2016-05 – 2019-04)
