Alannah Harshaw

A dedicated and enthusiastic retail professional with over five years of hands-on experience in a busy, customer-focused store environments, specialising in ladies' and children's fashion, homeware, gifting, and seasonal products. Recently graduated as a dietitian, bringing strong interpersonal skills, attention to detail, and a genuine passion for helping others—qualities that translate seamlessly into delivering exceptional customer service. Reliable, adaptable, and team-oriented, seeking a new opportunity in the health promotion sector.

Sales Assistant at Alexanders of Markethill (2025-09 – Present)

• Deliver high customer service standards by assisting customers with product enquiries and purchases across a wide giftware department including seasonal, cookshop, homeware, outdoor furniture, and gifting
• Process transactions and accurate cash handling using electronic POS system
• Stock replenishment and merchandising both year round and seasonal products to maximise sales opportunities
• Maintain a clean, welcoming environment to provide optimal customer experience while in store
• Work alongside colleagues to achieve sales objectives and maintain high operational standards

Student Dietitian at Southern Health and Social Care Trust (2024-09 – 2025-04)

28-week placement as a Student Dietitian

• Obtained experience in both acute and community settings strengthening time management, organisational, communication and teamwork skills
• Learning more about the role of the Dietitian within a multi-disciplinary team (MDT) and working with members of the MDT to develop appropriate and realistic interventions for patients

Sales Assistant at The Bottom Drawer (2021-06 – 2025-09)

• Obtained experience working with members of the public through anticipating customers' needs and providing a high quality of customer care while creating a welcoming and helpful environment
• Answered phone calls to deal with customer queries and to provide accurate advice and information regarding products for sale
• Maintained a clean and organised environment through keeping clothes and store items tidy, re-merchandising seasonal decorations and fashion, and ensuring shelves are stocked to satisfy customer expectations and needs
• Gained experience managing money through overseeing the till and handling POS systems such as Shopify transactions including cash, credit, exchange, return and refunds to ensure an accurate cash flow
• Set up in store and online promotions by editing product prices both physically and online, as well as ensuring customers are aware of such promotions, discounts and offers
• Managed and accurately fulfilled online orders ensuring all orders are processed for collection or delivery within the advertised timescale, such as next day delivery
• Developed skills in quality assurance function in relation to goods received and unpacked deliveries in a timely and systematic fashion to assure products have been delivered in the expected condition, reported any product issues, and stored new products in the correct places
• Key holder for 3 ½ years, responsible for opening and closing the store in a timely fashion, managing cash handling procedures, and ensuring shop security protocols are followed accurately

BSc Hons in Dietetics – Ulster University (2021-09 – 2025-06)

A-Levels in Nutrition and Food Science, English Literature, Chemistry – Banbridge Academy (2014-09 – 2021-06)

GCSEs in General Education – Banbridge Academy (2014-09 – 2021-06)