Data Entry Specialist with 10+ years of experience handling high-volume data processing, customer records, and accurate documentation in fast-paced environments.
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Customer Support Specialist with 10+ years of experience delivering high-volume, remote support across chat/email/phone environments. handling high-volume data processing, maintaining accurate records, and supporting fast paced remote workflows. Proven ability to manage 60–100+ daily interactions while maintaining strong QA performance and clear, customer-focused communication. Skilled in troubleshooting account, billing, and platform issues, with experience guiding non-technical users through step-by-step solutions.
Customer Support Specialist at ModSquad (2021-05 – 2024)
Managed high-volume customer support operations via chat and email
Technical Support Representative at Sutherland (2016 – 2019)
Provided Tier 1-2 technical support for ISP customers
Technical Support Representative at Support.com (2014 – 2015)
Delivered remote technical support for consumer devices and software
High School Diploma – G. Holmes Braddock (2003 – 2007)
