Albertus Kevin Hidayat

Adaptable and fast-learning professional with strong experience in localization, and customer support within the Web3 and cryptocurrency space. Skilled in managing multiple tasks efficiently, with excellent time management and problem-solving abilities. Currently upskilling in business and data analytics, eager to apply new skills to innovative projects and digital platforms.

Ticketing Support - Full time at LBank (2025-02 – 2026-03)

• Handle user inquiries via ticketing system in a fast-paced crypto environment and resolve platform or transaction related issues.
• Collaborate with internal teams to resolve complex cases efficiently.

Indonesian Localization Staff - Part time at LBank (2023-08 – 2026-02)

• Localize website, apps, and crypto content (campaigns, announcements, and educational materials).
• Ensure consistency in brand voice across all Indonesian-language content.

Personal Assistant for Director at PT Sinar Karya Sejahtera (2022-08 – 2023-02)

• Coordinated communication between Director, internal teams, clients, and external partners, ensuring smooth and professional interactions.
• Prepared high-quality documents, reports, presentations, and meeting minutes, and managed organized digital and physical archives.

MSc in Business Analytics – Birkbeck University of London (2026-09)

Bootcamp in Business and Data Analytics – Purwadhika Digital School (2026-02 – 2026-06)

Certificate in Chinese Language Program – Fudan University (2023-02 – 2024-07)

B.E. in International Economics and Trade – Shanghai University (2018-08 – 2022-07)