Aleksa Kirilova

Business Operations & Strategy Specialist with 4+ years of experience driving cross-functional transformation, commercial optimisation, and customer value delivery across complex, multistakeholder environments. Proven track record of identifying operational inefficiencies, unlocking value, and translating business challenges into scalable, technology driven solutions. Experienced in partnering with senior stakeholders to deliver measurable impact, support account growth, and embed high performing operational systems.

Mobilisation Executive (Business Ops Partner) at POD Management (2024-10 – Present)

• Partnered with senior stakeholders on mobilisation and digital change initiatives, identifying operational and commercial inefficiencies and recommending scalable solutions
• Translated complex business challenges into system requirements, collaborating with engineers to deliver AI based tools and enhanced analytics capabilities.
• Designed and implemented operational workflows, SOPs, and process frameworks adopted across teams, improving consistency and reducing manual effort.
• Conducted change impact assessments and readiness planning, ensuring successful adoption of new systems and processes.
• Developed performance reporting and KPI tracking to support data driven decision making and highlight risks and opportunities for operational improvement.
• Facilitated stakeholder workshops and training sessions, aligning cross-functional teams and embedding new ways of working.
• Launched new consultancy style services from concept to execution, combining market insight, commercial pricing strategy, and scalable delivery design to drive incremental revenue and expand client value.
• Contributed to improved service delivery and operational efficiency, supporting stronger client outcomes and long term value creation.

Property Manager at Pinnacle Group (2023-02 – 2024-10)

• Led operational improvement initiatives across a portfolio of 450+ residential units, identifying inefficiencies and implementing process enhancements to improve performance and customer experience.
• Developed and implemented compliance workflows and digital Building Safety Cases, improving regulatory readiness and operational transparency.
• Produced client facing dashboards and reports, translating operational data into clear insights on the portfolio status.
• Created and managed budgets of value over £850k, KPIs, and performance metrics, ensuring alignment with client expectations and business objectives.
• Built strong client relationships, contributing to retention through improved communication, reporting, and service delivery.
• Supported cross-functional projects, coordinating stakeholders to deliver remediation and company wide improvement initiatives.

Assistant Property Manager (Own Portfolio) at Rendall and Rittner (2022-05 – 2023-02)

• Mapped workflows, analysed operational gaps and supported process changes.
• Facilitated meetings and engagement sessions to align stakeholders.
• Used digital platforms to streamline operational processes.

BSc in Politics and Economics – The London School of Economics and Political Science (LSE) (2023-01)

Level 7 Advanced Diploma in Project Management for Project Manager – Academy for Health & Fitness (2025-01)

A-Levels – Harrow High School and Sixth Form College (2020-01)