Aleksandra Irvine

A passionate, positive, motivated Manager who takes ownership, leads and engages teams to deliver success. Genuine passion for people, inspiring and developing others to work together to achieve operational excellence and results. Consistently coach and drive standards and process to lead the team to deliver great experience for customers.

Strong organisational skills with ability to prioritise well. Always striving to improve operations and self through continuous professional development. Confident in data analysis and planning for success.

Strong communicator with ability to engage and motivate teams. Excellent operational knowledge of business and confident in implementing change to drive operation forward. Motivated and passionate about self-development and sharing knowledge with others.

Lead Customer Experience Manager - Sainsburys - Blackhall

(2022-01)

• Lead a Team of 4 Managers and approximately 70 colleagues across Customer Experience and online department (Annual sales approximately £50 Million) in delivering operational success through engagement of wider team, coaching, regular reviews and overall performance management.
• Focus on people planning through recruitment, and people management
• Manage employee relation cases including complex cases related to long term absence, fair treatment and conduct
• Utilise excellent knowledge of employment law and policies within the workplace
• Seasonal events planning and executing to meet the company standards
• Working closely with local Community and charities
• Managing budgets and analysing store Performance
• Monitor Customer experience trends and drive Customer satisfaction

Food Customer and Trading Manager - Sainsburys - Cameron Toll Store

(2018-06 - 2022-01)

Counters Manager - Sainsburys - Cameron Toll Store

(2017-01 - 2018-06)

Customer Service Manager - Sainsburys

(2015-11 - 2017-01)

Team Leader - Sainsburys

(2011-03 - 2015-11)

Team Leader across numerous departments

NC - English with Management