Alena

Russian-English speaking professional is seeking for a job in a Russian speaking environment, letting and real estate industry. Currently based in Edinburgh but ready to relocation.

Property Manager at D.J. Alexander (2025-04 – 2025-09)

• Management of portfolios of properties
• Coordinate contractors, maitenance teams to ensure properties are maintained to a high standard
• Deliver high quality service to tenants and landlords
• Carry out external visits, including final inspections and interim inspections, inventory
• Conduct viewings and check-in procedures
• Develop strong relationships with landlords and tenants
• Handle enqueries and communication
• Provide landlords with updates on property status
• Provide client's supports both verbally and in written

Customer service consultant / Assistant Team Leader at Trip.com (2022-03 – 2024-10)

• Assist website customers with their flight bookings via chat, phone, and email
• Handle complex and sensitive cases as escalation level customer support specialist
• Resolve customer issues and ensure customer satisfaction through effective communication
• Assist the team leader with daily duties and team management
• Prepare reports for the management

General Manager and business owner at Elm Row Café (2017-08 – 2022-03)

Acting as a general manager responsible for daily operations of a café.

• Hire, train, and supervise staff (4-5 employees in total)
• Ensure high-quality customer service by handling customer complaints
• Manage inventory, ordering supplies, and maintaining stock levels
• Manage the café's budget and finances, including handling cash and invoices
• Ensure compliance with health and safety regulations

Lawyer at Arbitration Court of Moscow (2005-07 – 2016-09)

• Document management
• Business correspondence with state agencies and courts
• Assist with insolvency procedures
• Prepare documents for court proceedings

Lawyer at Organisation of Insolvency Practitioners (2005-07 – 2016-09)

• Document management
• Business correspondence with state agencies and courts
• Assist with insolvency procedures
• Prepare documents for court proceedings

Secretary and Assistant to the Judge at Arbitration Court of Moscow (2005-07 – 2016-09)

• Assist the judge in preparing cases for trial
• Prepare draft legal documents
• Organise and maintain case files
• Handle correspondence and administrative tasks for the judge
• Prepare and process court records
• Manage the judge's calendar

Certificate in Property Agency – ARLA (Propertymark) (2025-02)

Investments in property in the UK – Thompson Homes Education (2024-02 – 2024-04)

Diploma in Management – Pitman Training (2023-06 – 2024-11)

Bachelor of Law in Russian law – Moscow Academy of Economics and Law (2003-09 – 2008-05)